Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is MSP360 Backup for M365/GW?

MSP360 Backup offers a robust cloud-to-cloud backup solution for both Microsoft 365 and Google Workspace, covering essential services like Exchange Online, Mail, OneDrive, Contacts, SharePoint, and Teams for Microsoft 365, in addition to Gmail, Google Drive, Contacts, Calendar, and Shared Drives for Google Workspace. This service is provided in two versions: Backup for Microsoft 365 and Google Workspace, which serves as a SaaS Backup solution specifically crafted for individual domain users, ensuring comprehensive data protection while facilitating streamlined management and support across the major components of both platforms. For those managing multiple domains, there is a dedicated version called "MSP360 Managed Backup for Microsoft 365 and Google Workspace." This particular edition empowers Managed Service Providers (MSPs) to efficiently manage backups for a diverse range of clients and domains from a single, unified console. Thanks to its flexible licensing, scalability, and straightforward restoration capabilities, this solution significantly bolsters cloud data safety and enhances operational efficiency, making it an ideal choice for MSPs as well as larger enterprises. Moreover, the user-friendly interface greatly enhances the overall experience, allowing for easy navigation and effective management of backups. Ultimately, this innovative approach to data protection meets the growing demands of modern businesses in a seamlessly integrated manner.

What is Linkence?

Linkence is an advanced AI copilot platform that enhances the efficiency of organizations by merging intelligent search capabilities, AI-driven agents, and comprehensive knowledge management into one cohesive workspace. Acting as a Chief of Operations for modern teams, it effortlessly integrates with a variety of existing tools, including Gmail, Outlook, Slack, Microsoft Teams, Notion, Google Drive, OneDrive, SharePoint, Jira, Confluence, GitHub, Salesforce, HubSpot, Zendesk, and many more. The Workspace AI serves as the operational leader within the organization, adeptly managing tasks such as generating regular reports, pinpointing challenges, drafting a multitude of documents, creating Excel exports, answering queries grounded in real company data, and executing authorized actions across various business platforms. In addition to these capabilities, the Customer Support AI functions as the primary AI handler for incoming communications, skillfully managing each message and drafting personalized replies via email and WhatsApp according to set policies and ticket details, while effectively ensuring that more complex issues are escalated to human representatives when needed. By integrating these diverse functionalities, Linkence not only optimizes operations but also promotes greater collaboration among all teams, ultimately driving success within the organization. This holistic approach empowers teams to work more efficiently and foster a culture of continuous improvement.

Media

Media

Integrations Supported

ConnectWise PSA
Google Workspace
Microsoft 365

Integrations Supported

Confluence
GitHub
Gmail
Google Drive
HubSpot CRM
Jira
Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Notion
Salesforce
Slack
Zendesk

API Availability

API Availability

Pricing Information

$3/user/month
Free Trial Offered?

Pricing Information

$20 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

MSP360

Date Founded

2011

Company Location

United States

Company Website

www.msp360.com

Company Facts

Organization Name

Linkence

Company Location

United States

Company Website

linkence.ai/

Categories and Features

Backup

Backup Log
Cloud Backup
Encryption
Incremental Backup
Remote Server Options
Secure Data Storage
Web Access / Restoration

Categories and Features

AI Agents

Not specified

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