Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is MaestroQA?
Our quality assurance software for customer service empowers managers to train their agents for exceptional customer interactions. With the rise in customer interactions, diverse communication channels, and increasing customer demands, the landscape has become more complex. A closer look shows that overseeing support teams is now more challenging than ever before. To address this, we created Maestro to help managers improve their teams' effectiveness. We invite you to read client testimonials or sign up for a trial to experience the benefits firsthand. While spreadsheets once sufficed for managing support teams, today’s environment requires a robust omnichannel quality platform to help agents meet escalating customer expectations. The intricacies brought on by fierce competition and instant communication have made support more complicated and team management more demanding. Relying solely on spreadsheets for quality management often results in outdated feedback for agents, insufficient reporting, and a lackluster coaching experience. With the right tool at their disposal, managers can offer agents real-time feedback, comprehensive performance insights, and focused coaching to drive improvement. This proactive approach not only helps in meeting customer expectations but also consistently surpasses them, ensuring a superior customer service experience. As the industry continues to evolve, staying ahead requires adapting to new tools that support these dynamic needs.
What is CallMiner Eureka?
CallMiner Eureka leverages cutting-edge Artificial Intelligence and Machine Learning technologies to scrutinize every customer interaction across various channels, revealing valuable insights. This platform is continuously evolving to provide our clients with the most effective tools to enhance their return on investment. Features include an analytics workbench, customizable scoring settings, and discovery options. Users can receive direct performance feedback through the portal, aiding both agents and supervisors. Additionally, it offers real-time monitoring and alerts, as well as recommendations for the next best action for agents, all driven by APIs and messaging. To support speech analytics, audio capture is utilized, while sensitive data and PCI compliance measures ensure the redaction of confidential information from both audio recordings and transcripts. The system also facilitates data extraction, ingestion of audio and contact data, and application development, bringing the narrative of speech analytics to life. By enhancing the customer experience, businesses can connect with their clients through their preferred communication channels, while actionable customer insights empower them to optimize their operational outcomes. This comprehensive approach not only boosts efficiency but also fosters stronger relationships with customers.
Integrations Supported
Amazon Connect
Aircall
Azure Marketplace
Blotout
Freshdesk
Guru
Helpshift
Indent
Intercom
Kustomer
Integrations Supported
Amazon Connect
Aircall
Azure Marketplace
Blotout
Freshdesk
Guru
Helpshift
Indent
Intercom
Kustomer
API Availability
Has API
API Availability
Has API
Pricing Information
$19 per user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
MaestroQA
Date Founded
2013
Company Location
United States
Company Website
www.maestroqa.com
Company Facts
Organization Name
CallMiner
Date Founded
2002
Company Location
United States
Company Website
callminer.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning