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What is Magaya CRM?

Enhance your customer data management with Magaya CRM, a fully integrated solution that pairs effortlessly with Magaya Supply Chain. This logistics-focused CRM is crafted to streamline operations by eliminating repetitive tasks and fostering collaboration between sales and operational teams, which in turn improves transparency, fine-tunes processes, and integrates crucial business intelligence. Specifically designed to meet the unique needs of freight forwarders in customer and sales management, Magaya CRM empowers sales teams to function more efficiently, amplifying their sales capabilities while equipping sales management with valuable insights into team performance, all while granting operational leaders a comprehensive view of the health of the sales pipeline. By consolidating the management of leads, contacts, accounts, and their related quotes and interactions within a single platform, it dismantles barriers and promotes effective teamwork and communication across departments. Moreover, the inclusion of marketing campaign management tools enables you to broaden your business outreach and improve overall effectiveness. This all-encompassing strategy guarantees that every facet of customer relationship management is finely tuned for optimal success, ensuring that your business not only thrives but also adapts to evolving market dynamics.

What is Descartes Forwarder Enterprise Suite?

Descartes Broker & Forwarder Enterprise Systems redefines the way freight forwarders and customs brokers operate by connecting shipment management, regulatory compliance, and financial performance within one intelligent platform. Designed for freight forwarders, 3PLs, and NVOCCs, the solution automates everything from quote generation and booking to customs clearance, invoicing, and customer visibility. Its integrated compliance engine ensures accurate filing for customs declarations, security filings, and denied party screening, reducing the risk of penalties and shipment delays. Through the Forwarder TMS, users can manage multimodal shipments—air, ocean, and ground—with end-to-end visibility into rates, tracking, and customer milestones. Global Price Management enables carriers and forwarders to handle complex rate structures and deliver precise quotes within minutes, improving pricing accuracy by up to 99%. Combined with accounting, warehousing, and PO management, Descartes unifies back-office processes that traditionally required multiple disjointed systems. The platform also features white-labeled shipment portals for customers, offering real-time freight status and self-service tracking. With Descartes’ decades of domain expertise and cloud infrastructure, forwarders benefit from scalable, secure, and globally supported technology. Customers like Skypace report cutting rate processing time by 85% and improving surcharge accuracy across millions of records. By centralizing critical functions, Descartes Broker & Forwarder Enterprise Systems delivers measurable gains in efficiency, compliance, and customer retention for the modern logistics enterprise.

Media

Media

Integrations Supported

Central Sales Assistant
Expedock
Magaya Supply Chain
Okargo
TIO

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Magaya

Date Founded

2001

Company Location

United States

Company Website

www.magaya.com/magaya-crm/

Company Facts

Organization Name

Descartes Systems Group

Date Founded

1981

Company Location

Canada

Company Website

www.descartes.com/solutions/broker-and-forwarder-enterprise-systems

Categories and Features

CRM

Not specified

Freight Forwarding

Not specified

Logistics

Not specified

Categories and Features

Freight

Not specified

Freight Broker

Not specified

Freight Forwarding

Not specified

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