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What is Malcolm!?

Malcolm! This platform offers a suite of online tools designed for engaging with your users effectively. Streamline your repetitive tasks into organized Workflows, enabling the creation of anything from a basic form to a comprehensive customer journey. You can either build your systems from the ground up or select from our variety of pre-made templates. Encourage user feedback by allowing them to rate your answers, which aids in refining your content for better engagement. For those with existing websites or apps, we provide straightforward methods to showcase content from Malcolm through various options like embeds, widgets, overlays, and plugins. If you lack a website or wish to establish a specific section for your content within Malcolm, consider our hosted Hub as an excellent solution. Additionally, leverage Malcolm's capabilities by utilizing webhooks to seamlessly integrate with your existing systems and enhance your operational efficiency. This integration allows for a smoother flow of information, ensuring that you remain connected with your users.

What is Guided Troubleshooting?

Dezide enhances the processes of installation, service, and repair by delivering effective troubleshooting insights for service centers, field technicians, and end customers, applicable to both your products and others. By leveraging the knowledge of leading technical experts, Dezide crafts Dynamic Troubleshooting Guides that furnish your technicians with consistent, real-time instructions tailored to their needs. Our AI-driven platform evaluates four critical factors to determine the most appropriate troubleshooting steps: the likelihood of potential root causes, the chances that specific corrective actions will be successful, associated repair costs, and the time needed to execute these corrective measures. Additionally, Dezide monitors repair activities to ensure ongoing improvements, empowering you to deliver the most intelligent and cost-efficient troubleshooting support to your global team members. This innovative approach not only streamlines the repair process but also enhances overall customer satisfaction by ensuring quicker resolutions.

Media

Media

Integrations Supported

Asana
Dropbox
Easyflow
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Work Management
KonnectzIT
Mailchimp
Mailchimp Transactional Email (Mandrill)
Trello
Twilio
Zapier
Zendesk
Zoho CRM

Integrations Supported

Asana
Dropbox
Easyflow
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Work Management
KonnectzIT
Mailchimp
Mailchimp Transactional Email (Mandrill)
Trello
Twilio
Zapier
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

£30.00/month
Free Trial Offered?
Free Version

Pricing Information

$49.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Acknowledgement

Date Founded

2003

Company Location

United Kingdom

Company Website

malcolm.app

Company Facts

Organization Name

Dezide

Date Founded

2001

Company Location

Denmark

Company Website

www.dezide.com

Categories and Features

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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