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What is ManageEngine OpManager MSP?

OpManager MSP, developed by ManageEngine, is an all-encompassing tool designed for monitoring and managing networks on behalf of service providers, allowing them to oversee their clients' network devices efficiently. Featuring a user-friendly interface, it simplifies management tasks and alleviates the workload for IT teams. Additionally, it enhances the performance of client network devices through various optimization techniques. The tool offers network visualization features, ensuring that service providers have a unified view of numerous client networks. By automating routine maintenance tasks and troubleshooting processes, OpManager MSP helps conserve valuable resources while also providing insights into network performance. Furthermore, the recently introduced NCM Add-on empowers managed service providers (MSPs) to effectively handle network configurations, maintain compliance, and detect firmware vulnerabilities to bolster security. Overall, this solution streamlines the management of diverse client networks and their components, reducing the need for multiple disparate tools. Its comprehensive features make it an indispensable asset for service providers aiming to deliver high-quality network management services.

What is FireScope SPM?

FireScope's Service Performance Manager (SPM) adeptly monitors and evaluates your critical IT infrastructure and services, gathering essential insights regarding both assets and service efficacy to guarantee that your key applications and services function optimally. This tool allows you to closely oversee asset capacity and performance, thus reducing the risk of service disruptions. By aligning IT asset management with organizational objectives, it helps identify potential risks and comprehend their impact on the business. Furthermore, it offers extensive monitoring capabilities for network devices, performance indicators, and response times. Users can download the virtual FireScope Collector to oversee all assets by analyzing network flows. Operating Systems can be monitored without the need for agents, or you can utilize FireScope's efficient lightweight agents for improved functionality. Additionally, you can visualize service performance through a variety of pre-configured and customizable dashboards, as well as generate Service Level Agreement (SLA) reports. Alerts related to performance and availability can be managed with ease, and seamless integration with your Configuration Management Database (CMDB) and IT Service Management tools enhances usability. This comprehensive strategy guarantees that your IT environment remains robust and responsive, ultimately leading to improved operational efficiency and service quality.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$795
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ManageEngine

Date Founded

1996

Company Location

India

Company Website

www.manageengine.com/network-monitoring-msp/

Company Facts

Organization Name

FireScope

Date Founded

2006

Company Location

United States

Company Website

www.firescope.com/products/spm/

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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