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What is ManageEngine Remote Access Plus?

Remote Access Plus serves as a comprehensive remote service solution designed for enterprise environments, enabling IT help desk staff and system administrators to effectively troubleshoot remote computers from a unified platform. With features such as Advanced Remote Control, Remote Shutdown, and Remote File Transfer, this tool enhances the remote support experience significantly, cutting down problem resolution time from days to mere minutes. By utilizing Remote Access Plus, IT professionals can resolve issues more efficiently, thereby improving overall operational productivity. Furthermore, the robust capabilities offered by this solution ensure that system administrators are well-equipped to handle various challenges encountered in remote support scenarios.

What is ConnectWise ScreenConnect?

ConnectWise Control, previously known as ConnectWise ScreenConnect, serves as an effective remote-support tool tailored for Managed Service Providers, Value Added Resellers, internal IT departments, and managed security firms. This platform is designed to be a swift, dependable, secure, and user-friendly solution that enables businesses to quickly address customer concerns from virtually any location. It encompasses features for remote support, virtual meetings, remote access, and extensive customization options, while also offering seamless integration with popular business applications. Enhancing remote support capabilities significantly minimizes customer downtime, empowering technicians to deliver exceptional service through reliable, direct connections for accessing both desktops and mobile devices whenever necessary. This solution provides versatile and secure remote desktop and mobile support across various industries, ensuring adaptability to diverse needs. If you're uncertain about which version best suits your requirements, we are here to assist you in making the right choice. Plus, you can explore the platform risk-free with a 14-day trial that requires no credit card information.

Media

Media

Integrations Supported

Integrations Supported

Acronis Cyber Protect
Asio by ConnectWise
AuthPoint
ConnectWise Automate
ConnectWise PSA
CyberFOX Password Manager
CyberQP
Datto RMM
Delinea Cloud Access Controller
Freshdesk
ITBoost
MSPStuff Switchboard
NinjaOne
N‑able Passportal
OpenText Core MDR
Slaask
SmartConnect
Syncro
ThreatLocker
Zendesk

API Availability

API Availability

Pricing Information

$95 per year
Free Version

Pricing Information

$27 per month
Free - $0
One - $27 per month, single tech license
Standard - $42 per month per concurrent tech
Premium - $52 per month per concurrent tech
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

ManageEngine

Company Website

www.manageengine.com

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

screenconnect.connectwise.com/

Categories and Features

IT Management

Event Logs
Hardware Inventory
Remote Access
Software Inventory
User Activity Monitoring

Remote Desktop

Not specified

Remote Support

Diagnostic Tools
Real-time Chat
Screen Sharing
Session Recording
Session Transfer

Categories and Features

Co-Browsing

Not specified

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal

Help Desk

Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management

Meeting

Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Post-Meeting Tools

MSP

Billing & Invoicing
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Desktop

Chat
File Transfer
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print

Remote Support

Diagnostic Tools
File Transfer
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Video Support

Not specified

Remote Work

Collaboration
Meeting Management
Remote Access
Remote Support
Video Chat
Web Conferencing

Secure Remote Access

Not specified

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Web Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

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Popular Alternatives

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