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What is ManageEngine Remote Access Plus?

Remote Access Plus serves as a comprehensive remote service solution designed for enterprise environments, enabling IT help desk staff and system administrators to effectively troubleshoot remote computers from a unified platform. With features such as Advanced Remote Control, Remote Shutdown, and Remote File Transfer, this tool enhances the remote support experience significantly, cutting down problem resolution time from days to mere minutes. By utilizing Remote Access Plus, IT professionals can resolve issues more efficiently, thereby improving overall operational productivity. Furthermore, the robust capabilities offered by this solution ensure that system administrators are well-equipped to handle various challenges encountered in remote support scenarios.

What is EV Reach?

Go beyond simply responding to incidents by taking initiative to prevent them, all while ensuring that the end user experiences no disruption. With the Reach process automation and remote support access technologies from EV, support agents will be equipped with a comprehensive and in-depth view of all IT services, from infrastructure to endpoints, which will empower them to resolve issues proactively before they can impact business operations. Provide your users with a highly secure and reliable remote access solution. Our state-of-the-art remote desktop technology ensures immediate access for users and systems, no matter where they are situated. Furthermore, you can effectively oversee screen activity and the health status of multiple machines through our multi-machine screen monitoring tool. We support a wide array of platforms and system types via various access protocols, including Citrix and Microsoft Terminal Services user sessions. Our efficient system management works quietly in the background, enabling you to assist users seamlessly without causing interruptions, ultimately boosting overall productivity. By implementing this proactive strategy, you not only reduce the risk of potential issues but also cultivate a more streamlined and effective IT environment, setting the stage for ongoing innovation and improvement.

Media

Media

Integrations Supported

Integrations Supported

Active Directory
Citrix Analytics
Windows Terminal

API Availability

API Availability

Pricing Information

$95 per year
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ManageEngine

Company Website

www.manageengine.com

Company Facts

Organization Name

EasyVista

Company Location

United States

Company Website

www.easyvista.com/products/reach-end-to-end-service

Categories and Features

IT Management

Event Logs
Hardware Inventory
Remote Access
Software Inventory
User Activity Monitoring

Remote Desktop

Not specified

Remote Support

Diagnostic Tools
Real-time Chat
Screen Sharing
Session Recording
Session Transfer

Categories and Features

Remote Support

Not specified

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