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What is Manhattan Active Retail?

The retail industry is undergoing a significant transformation, shifting from traditional B2B models to B2C and even B2B2C frameworks, as companies work diligently to navigate a marketplace where digital interactions play a pivotal role in nearly every transaction; in such a dynamic environment, the ability to quickly adapt can determine whether a business thrives or falters. As the merging of online and offline shopping experiences becomes commonplace, retailers need to be prepared to sell, engage, and fulfill orders across multiple platforms seamlessly. Manhattan Active® Omni distinguishes itself by delivering an integrated solution for sales, engagement, and fulfillment through a singular cloud-native application, providing the essential flexibility and scalability required to address the complexities of omnichannel customer interactions. This cloud-developed platform features a robust suite of order management, inventory control, fulfillment processes, customer engagement tools, and point-of-sale functionalities, ensuring that it remains current and highly responsive. By leveraging this cutting-edge technology, retailers can not only optimize their operations but also significantly enhance customer service levels and boost profitability in an ever more competitive landscape. In essence, embracing such innovative solutions is crucial for retailers aiming to stay ahead in a world where consumer expectations are continuously evolving.

What is Clientbook?

Many retailers have significantly improved their sales conversion rates and increased average transaction sizes by utilizing Clientbook. This mobile-focused platform customizes the shopping experience, strengthening the bond between customers and retailers. Studies reveal that customers who establish a personalized connection with their sales associates tend to spend 3.5 to 4 times more annually and are 33% more likely to return. Clientbook was specifically created to empower sales associates to build these important relationships. Imagine a customer walking into your store while you instantly have access to their identity, product preferences, and follow-up contact details. With Clientbook, sales associates obtain a holistic view of their customers, enabling them to interact effectively and close sales at the opportune moment. Furthermore, potential buys can be easily saved and shared via text or email with just a click, simplifying communication and improving customer satisfaction. Not only does Clientbook streamline the sales process, but it also fosters enduring customer loyalty. In today's competitive market, leveraging such innovative tools is essential for retailers aiming to thrive and maintain strong customer relationships.

Media

Media

Integrations Supported

Cleo Integration Cloud
FreightExchange
Manhattan Active Point of Sale
Music Shop 360
Rayven

Integrations Supported

Cleo Integration Cloud
FreightExchange
Manhattan Active Point of Sale
Music Shop 360
Rayven

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Manhattan Associates

Date Founded

1990

Company Location

United States

Company Website

www.manh.com/active/omni

Company Facts

Organization Name

Clientbook

Date Founded

2018

Company Location

United States

Company Website

www.clientbook.com

Categories and Features

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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