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CTMCTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.
What is Markight?
Markight is an effective retention marketing tool crafted to boost your eCommerce ventures through the thorough analysis of customer information. It enables the development of marketing, advertising, and promotional initiatives that resonate with the buying patterns of your clientele. By considering factors such as pricing strategies, past sales data, and various product categories, you can sharpen your sales tactics for better outcomes. Furthermore, the platform leverages cutting-edge data science to segment customers, facilitating data-driven choices tailored to distinct customer groups. It also simplifies KPI monitoring by aggregating and visually presenting a variety of business data sources. Serving as both a customer data analytics platform and a data-centric marketing tool, Markight empowers marketing and sales professionals to make timely, insightful decisions regarding customer interactions. The incorporation of customer bundling techniques, along with data science and artificial intelligence, allows Markight to help businesses identify their most valuable customers and establish retention strategies. This holistic approach not only strengthens customer loyalty but also promotes enduring growth by nurturing more profound connections with your target audience, ultimately ensuring long-term success for your brand.
What is Exposebox?
Exposebox offers an innovative marketing solution powered by artificial intelligence, specifically tailored for personalized multichannel marketing. By leveraging machine learning and insightful AI analytics, we empower you to maximize the potential of your data effectively. Enhance the user experience and tailor your marketing interactions to significantly increase your revenue streams. Engage your audience in impactful ways via various channels such as social media, email campaigns, SMS, and personalized onsite experiences. Experience the transformative capabilities of Exposebox today and convert casual browsers into loyal shoppers. Our platform is designed to optimize your marketing strategies and foster lasting relationships with your customers.
Integrations Supported
APRO CRM
Agile CRM
Big Cartel
BigCommerce
Domo
Ecwid
Google Analytics
Kibo eCommerce
Magento
OpenCart
API Availability
API Availability
Pricing Information
€250 per month
Pricing Information
$35 per month
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
Markight
Company Location
Germany
Company Website
markight.com
Company Facts
Organization Name
Exposebox
Date Founded
2013
Company Location
United Kingdom
Company Website
exposebox.com
Categories and Features
Customer Data Platforms (CDP)
Not specified
Categories and Features
Customer Data Platforms (CDP)
Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling
Email Marketing
Auto-Responders
CAN SPAM Compliance
Dynamic Content
Event Triggered Email
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Marketing Automation
Analytics / ROI Tracking
Customizable CTAs
Dynamic Content
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
Personalization
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization
Popup Builders
Not specified
Product Recommendation Engines
Not specified
SMS Marketing
MMS
Mass Texting
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging