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What is MediCall?

For more than twenty years, TelTech Systems has been at the forefront of innovations in Healthcare Patient Communication, motivated by a crucial mission to provide medical practices with an easy-to-use platform that enhances patient engagement and boosts operational productivity. Our steadfast dedication has always been to create groundbreaking solutions that align with this mission. By allowing practices to automate patient messaging in multiple formats, we empower healthcare providers, from hospitals to other organizations, to communicate more effectively in ways that truly connect with their patients, thereby cultivating a genuinely patient-centered experience. The services offered by TelTech Systems include a communication platform meticulously crafted to optimize interactions, significantly reducing cancellations and “no-shows” while also benefitting financial outcomes. MediCall is particularly notable as a completely cloud-based system, providing customized options for voice calls, text messages, and email notifications, which ensures that practices can engage their patients in the most impactful way. Through this holistic strategy, we are continually setting new benchmarks for patient communication within the healthcare sector, striving to make every interaction meaningful. Our goal is to ensure that each patient feels valued and heard, further enhancing the overall quality of care provided.

What is 1Call?

To improve the overall experience for patients by refining communication strategies and operational workflows, it is crucial to engage call centers in this process. The representatives at hospital call centers act as a key link between patients and healthcare providers in different departments. Our customized software solutions cater to healthcare institutions of all sizes, effectively tackling the communication hurdles faced by the industry. Organizations that implement our hospital call center services report reduced wait times for callers, more streamlined interactions with on-call staff, and enhanced handling of urgent calls thanks to the capabilities of 1Call software. Furthermore, healthcare professionals gain advantages from our secure messaging system, telehealth options, and smooth EMR integrations, which not only boost operational efficiency but also help minimize alarm fatigue in bustling healthcare settings. By utilizing these innovative tools, hospitals can foster a communication strategy that is not only more responsive but also centered around the needs of patients, ultimately leading to improved satisfaction and care outcomes. This commitment to enhancing communication will pave the way for a more effective healthcare delivery system.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$999 one-time payment

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

TelTech Systems

Date Founded

1993

Company Location

United States

Company Website

www.teltechsystems.com

Company Facts

Organization Name

1Call

Date Founded

1976

Company Location

United States

Company Website

www.1call.com

Categories and Features

Medical Scheduling

Appointment Management
Patient Scheduling
Self Service Portal

Patient Experience

Not specified

Categories and Features

Appointment Reminder

Not specified

Call Center

Escalation Management
IVR / Voice Recognition
Queue Management
Real-time Chat
Reporting/Analytics

Medical Scheduling

Not specified

Patient Experience

Not specified

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