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What is MemberCheck?

Adhering to global AML/CTF regulations can significantly lower the chances of your company being linked to money laundering or terrorist financing activities. Utilize our RESTful API to access and verify information against globally recognized databases. You can either input your customer's name directly or upload a list of names for screening. Customize your scan with unique filters to minimize the occurrence of false positives. Examine the comprehensive profiles of any identified matches, whether they pertain to individuals or businesses, to assess their relevance. Conduct thorough research to confirm if the profiles correspond to your inquiries, documenting all findings and adding any observations. Following these evaluations, a whitelist is generated to help eliminate false matches in subsequent scans. MemberCheck’s RESTful API ensures effortless integration with your existing web application or CRM system. This API capability accelerates your customer onboarding process by delivering immediate results for PEP, Sanction, Adverse Media, and ID Verification screenings, ultimately enhancing compliance efficacy. Furthermore, regular updates to the data sources ensure that your screening remains relevant and effective over time.

What is Cognitive View?

A system is established to oversee conduct-related risks in real-time, promoting positive behaviors and improving the organizational atmosphere. This system is instrumental in managing customer interactions and effectively tackling issues such as churn and complaints. By automating compliance and implementing quality control measures, it brings to light areas where compliance is lacking and where knowledge may be insufficient. The Cognitive View feature plays a crucial role by capturing, securing, and transcribing audio from both new and existing communication channels, thus creating a neatly organized dataset of recorded conversations. Analyzing these conversations yields valuable insights into customer satisfaction and agent demeanor, allowing organizations to assess whether agents are courteous and empathetic. Furthermore, it evaluates emotional responses through conversational data, empowering businesses to scale their responses to customers effectively. This diligent monitoring of customer service interactions ensures that organizations can promptly and appropriately address customer needs, thereby enhancing overall service quality. In addition to these benefits, the system fosters a deeper understanding of customer sentiments and agent behaviors, ultimately contributing to a more effective and strategic approach to service delivery. By implementing such a comprehensive system, organizations can achieve continuous improvement and adapt to the evolving landscape of customer service.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Multiple packages are available to suit your requirements.

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

MemberCheck

Date Founded

2008

Company Location

Australia

Company Website

membercheck.com

Company Facts

Organization Name

Cognitive View

Date Founded

2018

Company Location

Australia

Company Website

cognitiveview.com

Categories and Features

AML

Compliance Reporting
Identity Verification
PEP Screening
Risk Assessment
Watch List

Compliance

Archiving & Retention
Compliance Tracking
FDA Compliance
Risk Management
Surveys & Feedback
Workflow / Process Automation

KYC

Not specified

RegTech

Not specified

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Dashboard
Exceptions Management
Internal Controls Management
Legal Risk Management
Reputation Risk Management

Categories and Features

Compliance

Not specified

RegTech

Not specified

Risk Management

Not specified

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