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What is MemberXP?

We help credit unions create exceptional member experiences by collecting Voice of Member feedback and employing a sophisticated, industry-specific analytics platform. This innovative solution delivers a holistic view of all essential metrics concerning member experience, conveniently available to all stakeholders in one centralized location. Our insights are provided in real-time, across multiple channels, every single day. MemberXP is meticulously designed to assess each aspect of a member's journey, starting from their initial enrollment at the credit union through to obtaining loans and using mobile applications, ensuring we pose the correct inquiries to pinpoint both the favorable and unfavorable elements of each individual member's experience. Instead of depending on a solitary feedback method or managing various vendors, MemberXP allows you to collect member insights at their convenience, whether that be online, via mobile devices, over the phone, on tablets, and more. Tailored specifically for retail finance, our unique analytics yield vital answers to questions pertinent to credit unions. Furthermore, MemberXP's targeted alerts and monitoring features are crucial in nurturing member loyalty, enabling your credit union to adapt continuously to meet the changing demands of its members. By leveraging these invaluable insights, credit unions can refine their service offerings and strengthen their connections with members, ultimately leading to enhanced satisfaction and retention. In this way, we ensure that credit unions remain at the forefront of member engagement and service excellence.

What is Feedier?

Who enjoys completing surveys? Hardly anyone. Feedier is a groundbreaking platform designed to gather essential feedback effectively. Maintain your competitive edge by transforming feedback into a powerful tool for growth, enabling you to make informed, data-driven choices that enhance your products and services. Unique form deployment: With the innovative S.I.R.A. model, you can launch creative forms in mere minutes. Gauge Satisfaction, Gather invaluable Insights, Reward participants to Foster Loyalty, and finally initiate Action to Boost Engagement. Increase response rates: You can motivate your participants to share their feedback by asking for specific and distinctive insights. This approach not only streamlines the experience but also encourages them to express their views more readily. Harness the power of your data: Feedier serves as a centralized data hub, allowing you to integrate various data sources from your services and applications with the feedback collected. By segmenting the relevant information, you can utilize machine learning techniques to enhance sentiment analysis and gain deeper insights. A collaborative platform for taking action: Facilitate feedback sharing with your teams, engage your participants meaningfully, and easily export your data for further analysis and strategic planning. This ensures that everyone involved has access to the insights necessary to drive continuous improvement.

Media

Media

Integrations Supported

Facebook
Microsoft PowerPoint
X (Twitter)
Yelp

Integrations Supported

Desktop.com
Easyflow
Freebe
Integrately
KonnectzIT
Mailchimp
Pabbly Connect
PayPal
Rambox
Shift
Slack
Stackreaction
Stripe
Trello
Wufoo
Zapier

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$30.00/user/month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

MemberXP

Company Location

United States

Company Website

www.memberxp.com

Company Facts

Organization Name

Alkaweb

Date Founded

2018

Company Location

France

Company Website

feedier.com

Categories and Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Feedback Management
Sentiment Analysis
Text Analysis
Trend Analysis

Customer Satisfaction

Analytics
Call Reporting

NPS

Not specified

Survey

Not specified

Categories and Features

Customer Engagement

Analytics
Feedback Collection
Gamification

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Sentiment Analysis

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Skip Logic
Supports Audio / Images / Video

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