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What is Mend?

Mend is a robust patient engagement and integrated telehealth platform that aims to assist healthcare organizations in expanding their operations while effectively managing patient care. With a focus on secure and efficient communication, Mend ensures that healthcare providers can interact with their patients seamlessly and remains fully compliant with HIPAA regulations. Catering to over 100 specialties, Mend has successfully supported the care of more than 5 million patients through a combination of in-office and virtual care experiences. This powerful solution not only enhances patient experience but also helps healthcare practices thrive in a competitive market.

What is FaceMed.ai?

FaceMed.ai provides a web-based clinical intake solution specifically designed for healthcare providers. At the heart of this platform is an AI assistant named Emily, who interacts with patients through a video-like chat before their scheduled appointments, effectively gathering their responses and compiling a detailed history for clinicians to review. Medical practices have the option to tailor questions, follow-up prompts, and note-taking formats; the interviews can cover a range of topics including the primary concern, symptoms, medical and family histories, medications, allergies, and social factors. Moreover, Emily can conduct interviews in several languages and can encourage patients to perform specific movements that may be instrumental in capturing significant visual data. Patients enjoy seamless access to the service via a simple browser link, eliminating the need for app downloads, while healthcare practices can initiate the service independently of an EHR system. This cutting-edge tool not only streamlines the collection of vital pre-appointment information, but it also allows clinicians to dedicate more time to patient care during actual visits, enhancing the overall healthcare experience. Furthermore, it is crucial to highlight that while the service is innovative, it is not intended for diagnosing or treating patients, ensuring that its use remains focused on data gathering rather than medical decision-making.

Media

Media

Integrations Supported

Veradigm EHR
eClinicalWorks
Cortex
Dataweavers
Intergy EHR
NextGen Healthcare EHR

Integrations Supported

Veradigm EHR
eClinicalWorks
EpicCare EMR
Healthie
Oracle Health EHR
athenaClinicals

API Availability

Has API

API Availability

Pricing Information

- MendFree is totally free
- MendEnterprise is a custom solution for organizations with 11 or more providers
Free Version

Pricing Information

Subscriptions are billed monthly or annually per physician. Enterprise solutions are available for larger teams and platforms.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Mend

Date Founded

2014

Company Location

United States

Company Website

www.mend.com

Company Facts

Organization Name

FaceMed

Date Founded

2025

Company Location

United States

Company Website

facemed.ai

Categories and Features

Healthcare AI

Not specified

Medical Scheduling

Facility Scheduling
No-Show Tracking
On Call Scheduling
Patient Scheduling
Recurring Appointments
Staff Scheduling

Mental Health

Appointment Reminders
Appointment Scheduling
Assessment & Treatment Plans
EMR / EHR
HIPAA Compliant
Inpatient / Residential
Multi-Provider Practice
Patient Portal
Progress Notes
Single Provider Practice

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Progress Tracking

Patient Intake

Not specified

Patient Portal

Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Intake Forms
Secure Messaging
Video Consultations

Patient Scheduling

Not specified

Payment Processing

Mobile Payments
Online Payments

Telemedicine

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
HIPAA Compliant
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Remote Treatment Plans
Video Conferencing

Therapy

Not specified

Categories and Features

Healthcare AI

Not specified

Patient Intake

Not specified

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