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What is Mend?

Mend is a robust patient engagement and integrated telehealth platform that aims to assist healthcare organizations in expanding their operations while effectively managing patient care. With a focus on secure and efficient communication, Mend ensures that healthcare providers can interact with their patients seamlessly and remains fully compliant with HIPAA regulations. Catering to over 100 specialties, Mend has successfully supported the care of more than 5 million patients through a combination of in-office and virtual care experiences. This powerful solution not only enhances patient experience but also helps healthcare practices thrive in a competitive market.

What is Luma Health?

Luma Health was established with the vision that the healthcare system should be more efficient and beneficial for every patient. The Patient Success Platformâ„¢ developed by Luma aims to integrate patient engagement efforts, ensuring that individuals remain connected to their healthcare providers throughout their entire medical experience, encompassing access, operations, clinical aspects, and financial considerations. This seamless integration is enhanced by Luma Bedrockâ„¢, which utilizes data-driven best practices derived from over 700 million data points collected from more than 80 million patient engagements. Currently, Luma caters to over 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, effectively managing the care pathways of more than 50 million patients. As a result, Luma Health plays a crucial role in transforming how patients interact with and navigate the healthcare landscape.

Media

Media

Integrations Supported

Intergy EHR
NextGen Healthcare EHR
eClinicalWorks
Cortex
Dataweavers
Veradigm EHR

Integrations Supported

Intergy EHR
NextGen Healthcare EHR
eClinicalWorks
CareCloud
MEDITECH Expanse
Nextech
Oracle Health Ambulatory EHR
WebPT
athenaClinicals

API Availability

Has API

API Availability

Pricing Information

- MendFree is totally free
- MendEnterprise is a custom solution for organizations with 11 or more providers
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mend

Date Founded

2014

Company Location

United States

Company Website

www.mend.com

Company Facts

Organization Name

Luma Health

Date Founded

2015

Company Location

United States

Company Website

www.lumahealth.io

Categories and Features

Healthcare AI

Not specified

Medical Scheduling

Facility Scheduling
No-Show Tracking
On Call Scheduling
Patient Scheduling
Recurring Appointments
Staff Scheduling

Mental Health

Appointment Reminders
Appointment Scheduling
Assessment & Treatment Plans
EMR / EHR
HIPAA Compliant
Inpatient / Residential
Multi-Provider Practice
Patient Portal
Progress Notes
Single Provider Practice

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Progress Tracking

Patient Intake

Not specified

Patient Portal

Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Intake Forms
Secure Messaging
Video Consultations

Patient Scheduling

Not specified

Payment Processing

Mobile Payments
Online Payments

Telemedicine

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
HIPAA Compliant
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Remote Treatment Plans
Video Conferencing

Therapy

Not specified

Categories and Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Recurring Appointments

Medical Scheduling

Appointment Management
Drag & Drop
Multi-Location
No-Show Tracking
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Progress Tracking
Self Management

Patient Intake

Not specified

Patient Scheduling

Analytics/Reporting
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Reminders
SMS Messaging

Queue Management

Not specified

Telemedicine

Not specified

Vaccine Management

Not specified

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