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What is Meon CRM?

Meon CRM is a powerful, cloud-based customer relationship management platform used by over 10,000 businesses across India to optimize sales, marketing, and customer support functions in a single, unified system. The software’s role-based workspaces provide tailored environments for different departments while giving administrators full visibility and control, which is essential for growing teams and organizations. Key features include task and comment threads attached directly to lead profiles, detailed activity timelines logging every interaction for clear accountability, and shared goals displayed on live dashboards that unify sales, marketing, and support KPIs. Meon automates lead capture, nurturing, and follow-ups while enabling targeted email and SMS campaigns with real-time tracking of their performance. The customer support module handles tickets efficiently, improves response times, and enhances overall customer satisfaction. Real-time analytics and reporting empower businesses with actionable insights on sales and team performance. Meon’s mobile apps ensure that teams stay productive on the go, supporting both Android and iOS devices. Built specifically for the Indian market, Meon integrates natively with popular communication channels such as WhatsApp, email, and calls. The platform offers flexible, transparent pricing with tiered plans that scale with your business needs and provide extensive customization to fit industry-specific workflows. With 24/7 customer support and a focus on smart automation, Meon CRM delivers a comprehensive solution designed to boost revenue, streamline collaboration, and elevate customer experiences.

What is Csmart Telco CRM?

Csmart Telco CRM is a dynamic, cloud-hosted platform tailored for telecom providers—including MNOs, MVNOs, MVNEs, FTTx, and businesses focused on connectivity—to enhance the full spectrum of the customer experience. This innovative solution centralizes customer data throughout the lead-to-bill cycle, streamlines various processes such as sales, configuration, pricing, quoting, orders, and notifications, and employs artificial intelligence to optimize ticketing and task assignment, resulting in faster resolution of customer issues. Key features encompass: - An extensive product catalog that facilitates customizable bundling options - In-depth monitoring of accounts, orders, and customer lifecycles - Customized workflows paired with up-to-the-minute reporting functionalities - Automated case assignments and streamlined approval workflows - Communication channels for timely notifications across multiple platforms - Effective strategies aimed at reducing churn and fostering customer loyalty By complying with TM Forum ODA standards and leveraging Open APIs, Csmart Telco CRM not only boosts sales performance but also shortens the time required to bring services to market, enhances customer satisfaction, and fortifies customer loyalty, all while maintaining secure, role-specific access for users. This holistic strategy positions it as an essential resource for telecom operators seeking to improve service delivery and deepen customer engagement, ultimately driving business growth and operational efficiency.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Meon Technologies

Date Founded

2017

Company Website

meon.co.in/

Company Facts

Organization Name

Covalense Digital Solutions

Date Founded

2006

Company Location

India

Company Website

covalensedigital.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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