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What is Mercado Libre?

MercadoLibre boasts the largest online commerce and payment ecosystem in Latin America. Our main objective is to streamline e-commerce as well as digital and mobile payment solutions for our customers, by providing an extensive array of technological resources that improve each phase of the commerce cycle. We are active in 18 countries, including notable markets such as Argentina, Brazil, Mexico, Colombia, Chile, Venezuela, and Peru. According to metrics on unique visitors and page views, we are the leading market player in all the major nations where we operate. Through our robust online commerce platform and supplementary services, we empower our users with effective tools for online transactions, fostering the development of a dynamic e-commerce landscape in Latin America—home to over 635 million individuals and one of the fastest-growing Internet penetration rates worldwide. Additionally, we are dedicated to encouraging entrepreneurship and facilitating social progress. Our passion transcends mere service provision; we strive to cultivate opportunities that pave the way for a prosperous economic future for communities and individuals across the region, reinforcing our role as a catalyst for positive change.

What is IndeCX?

Engaging with your customers throughout their entire journey is crucial for creating a memorable experience. IndeCX leverages the NPS® (Net Promoter Score) framework to enable real-time assessment, implementation, and tracking of customer feedback. With operations in more than 30 countries, our platform is uniquely distinguished as the only tool accredited with ISO certifications for quality, market research, and information security, ensuring that your data is safeguarded and kept confidential. Our solution provides a tailored approach, ranging from survey design and questionnaire creation to the generation of detailed reports that align with your specific needs and business goals. By incorporating cutting-edge artificial intelligence, IndeCX excels in tasks like categorization, sentiment analysis, and root cause evaluation, offering accurate and actionable insights. Our dedication to high standards is further validated by our ISO 9001 (quality), ISO 20252 (market research), and ISO 27001 (information security) certifications. With a robust client base of over 300 in Brazil and Latin America, we consistently work to improve customer experiences and fuel business growth. Ultimately, our collaboration can help deepen your connections with customers, enhancing both their loyalty and your brand’s standing in the market.

Media

Media

Integrations Supported

Base.com
Botmaker
Canopy
Channable
Dianxiaomi
Divibank
Estoca
JiFeng WMS
MindCloud
Quickwork
ReturnPro
ShipCalm
eChannelHub
nocnoc

Integrations Supported

Base.com
Botmaker
Canopy
Channable
Dianxiaomi
Divibank
Estoca
JiFeng WMS
MindCloud
Quickwork
ReturnPro
ShipCalm
eChannelHub
nocnoc

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mercado Libre

Date Founded

1999

Company Location

Argentina

Company Website

investor.mercadolibre.com

Company Facts

Organization Name

IndeCX

Company Location

Brazil

Company Website

indecx.com.br/

Categories and Features

Marketplace

Catalog Management
Category Management
Fee / Commission Management
Order Management
Payment Processing
Promotions Management
Returns Management
SEO Management
Shopping Cart
Vendor Portal

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

NPS

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