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What is Merchant Relationship Management by NMI?

NMI’s Merchant Relationship Management (MRM) platform is designed to transform how payment providers attract, onboard, and support merchants throughout their entire lifecycle. At the front end, the platform makes merchant acquisition more effective with Merchant Central, a purpose-built system for the payments industry. Providers can manage sales leads, streamline merchant applications, enable instant onboarding, and calculate residuals with precision. Underwriting is enhanced with NMI ScanX, which automates risk evaluation and delivers rapid, reliable decision-making. This automation reduces manual workload while also decreasing “not in good order” applications by as much as 30%. Beyond onboarding, MRM focuses on long-term growth by enabling proactive support and risk monitoring, ensuring merchants remain active and satisfied. Its unified approach helps providers not only minimize churn but also strengthen stickiness by putting people and relationships at the center of the payment process. With predictive insights and reporting, providers can forecast performance, detect potential risks, and act quickly to safeguard revenue. Whether supporting ISOs, SaaS platforms, banks, or payment facilitators, NMI’s MRM provides the tools needed to optimize every merchant interaction. By combining automation, compliance, and relationship-driven support, NMI ensures organizations thrive in the competitive embedded payments ecosystem.

What is Encompass CX?

Encompass-CX offers a versatile solution for B2B customer experience management, aimed at collecting, assessing, and analyzing all interactions throughout a customer's journey to evaluate their satisfaction levels. Through this analysis, we provide valuable insights into your accounts, products, and services, which empowers you to improve customer engagement and create a distinctive experience that surpasses basic satisfaction. Our cloud-based dashboard allows for a holistic view of customer data that can be easily shared with the necessary stakeholders. This methodology not only promotes revenue growth but also uncovers opportunities for cross-selling, reduces the risk of customer churn, and converts at-risk clients into devoted supporters of your brand. Meeting and exceeding customer expectations in terms of product and service quality is crucial. Encompass-CX aggregates multiple post-sale data points, such as service metrics, support tickets, onboarding feedback, and email interactions, to provide a comprehensive understanding of a company's accounts. Effectively gauging client experiences becomes a crucial tactic for nurturing growth in any organization, leading to a more engaged and content customer base. By harnessing these insights, businesses can adjust their approaches to align more closely with the dynamic needs of their clients, ultimately fostering long-term relationships and loyalty. This strategic adaptation not only enhances satisfaction but also lays the groundwork for future business success.

Media

Media

Integrations Supported

Adobe Acrobat Sign
Basecamp
HubSpot CRM
HubSpot Customer Platform
Hyperise
LiveChat
Microsoft Dynamics 365
Microsoft Outlook
Oracle Sales
Pipedrive
Refold
Sage CRM
Salesforce
Shape Software
Sugar Connect
Zapier
Zoho CRM

Integrations Supported

Adobe Acrobat Sign
Basecamp
HubSpot CRM
HubSpot Customer Platform
Hyperise
LiveChat
Microsoft Dynamics 365
Microsoft Outlook
Oracle Sales
Pipedrive
Refold
Sage CRM
Salesforce
Shape Software
Sugar Connect
Zapier
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$1,499 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NMI

Company Location

Netherlands

Company Website

nmi.com

Company Facts

Organization Name

Encompass CX

Date Founded

2015

Company Location

United States

Company Website

www.encompass-cx.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Popular Alternatives

Popular Alternatives