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What is Merchant Relationship Management by NMI?

NMI Merchant Relationship Management (formerly IRIS CRM) transforms how banks, ISOs, and payment providers manage merchants—streamlining complex processes from lead acquisition through underwriting, onboarding, and ongoing compliance. Designed specifically for the payments industry, Merchant Relationship Management centralizes risk management, compliance automation, and portfolio oversight within a single, scalable platform. The modular suite includes: Merchant Central – A portfolio management hub for automated onboarding, residual tracking, and performance reporting. ScanX – Advanced underwriting automation that gathers and validates KYC, KYB, and AML data in seconds. MonitorX – Real-time compliance monitoring to flag and manage merchant risk proactively. Each component integrates seamlessly with existing CRMs or operates as a standalone solution, reducing manual work and improving speed to activation. Key Advantages Built for payments, not retrofitted from generic CRMs White-label branding to maintain institutional control and trust Automated residuals and compliance tools that reduce errors and friction Scalable automation for high-volume portfolios and agent networks Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth. Unlike legacy systems, MRM unifies fragmented processes into one modern experience that improves efficiency, accuracy, and transparency. Teams can focus less on administration and more on growth, while merchants benefit from faster onboarding and better support. With NMI MRM, financial institutions can transform merchant management into a competitive advantage—reducing risk, boosting retention, and empowering growth at scale.

What is FlexiLay?

FlexiLay introduces a groundbreaking layby solution aimed at assisting ecommerce sellers by allowing customers to make payments in installments without the need for credit, loans, or conventional Buy Now Pay Later schemes. Customers can choose their deposit amount and desired payment schedule, securely processing their transactions through Stripe, and will receive their items upon completion of the total payment. This innovative platform is designed for seamless integration with ecommerce solutions like Shopify, with aspirations to expand to WooCommerce and additional systems in the future. FlexiLay gives sellers the ability to offer a streamlined and automated approach to flexible payment options while retaining control over their interactions with customers. Merchants can tailor payment arrangements, such as deposit sizes and payment timelines, while consumers benefit from a transparent and debt-free payment method. Our mission is to improve the availability of flexible payment options, allowing merchants to draw in more customers and providing consumers with a more thoughtful approach to budgeting for their desired products. By creating a more accommodating financial framework, we aim to nurture a healthier spending culture for all parties involved, ultimately leading to increased satisfaction and loyalty among both sellers and buyers.

Media

Media

No images available

Integrations Supported

Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
Odoo
QuickBooks Accountants
Refold
Shopify
Stripe
WooCommerce
Xero
Zapier

Integrations Supported

Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
Odoo
QuickBooks Accountants
Refold
Shopify
Stripe
WooCommerce
Xero
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$1,499 per month
Free Version
Free Trial Offered?

Pricing Information

0
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NMI

Company Location

United States

Company Website

www.nmi.com/products/merchant-relationship-management/

Company Facts

Organization Name

FlexiLay Pty Ltd

Date Founded

2025

Company Location

Australia

Company Website

flexilay.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

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