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What is Merchant Relationship Management by NMI?

NMI Merchant Relationship Management (formerly IRIS CRM) transforms how banks, ISOs, and payment providers manage merchants—streamlining complex processes from lead acquisition through underwriting, onboarding, and ongoing compliance. Designed specifically for the payments industry, Merchant Relationship Management centralizes risk management, compliance automation, and portfolio oversight within a single, scalable platform. The modular suite includes: Merchant Central – A portfolio management hub for automated onboarding, residual tracking, and performance reporting. ScanX – Advanced underwriting automation that gathers and validates KYC, KYB, and AML data in seconds. MonitorX – Real-time compliance monitoring to flag and manage merchant risk proactively. Each component integrates seamlessly with existing CRMs or operates as a standalone solution, reducing manual work and improving speed to activation. Key Advantages Built for payments, not retrofitted from generic CRMs White-label branding to maintain institutional control and trust Automated residuals and compliance tools that reduce errors and friction Scalable automation for high-volume portfolios and agent networks Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth. Unlike legacy systems, MRM unifies fragmented processes into one modern experience that improves efficiency, accuracy, and transparency. Teams can focus less on administration and more on growth, while merchants benefit from faster onboarding and better support. With NMI MRM, financial institutions can transform merchant management into a competitive advantage—reducing risk, boosting retention, and empowering growth at scale.

What is Fluid Pay?

At the heart of our mission lies a strong commitment to security! Our multiple data centers actively enhance reliability and significantly minimize the likelihood of both software and hardware failures. Achieving Level 1 PCI Compliance, along with additional standards, is crucial for every transaction involving payments. Discover an exceptionally customizable White-Label Payment Gateway that showcases your brand for ISO’s, sub-agents, and merchants alike. You can seamlessly control a wide range of payment technologies and branding from a single, centralized platform. Are you prepared to elevate your management capabilities? Now is the moment to optimize your efforts for greater efficiency. It's important to note that we do not offer merchant accounts, nor do we ever plan to! (Seriously!). To utilize our technology, you need to collaborate with an authorized 'Fluid Partner.' This approach guarantees a smooth process and outstanding support tailored to all your payment requirements, allowing you to focus on what truly matters.

Media

Media

Integrations Supported

Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
Zapier

Integrations Supported

Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$1,499 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NMI

Company Location

United States

Company Website

www.nmi.com/products/merchant-relationship-management/

Company Facts

Organization Name

Fluid Pay

Date Founded

2017

Company Location

United States

Company Website

www.fluidpay.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Payment Gateways

ACH / eCheck support
Buyer Authentication
Credit / Debit Support
Customer Information Storage
Fraud Prevention
Invoicing
Multi-Currency
PCI Compliance
Point-of-Sale (POS)
Recurring Billing / Subscriptions
Reporting / Analytics

Payment Processing

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

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