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What is Merchant Relationship Management by NMI?

NMI’s Merchant Relationship Management (MRM) platform is designed to transform how payment providers attract, onboard, and support merchants throughout their entire lifecycle. At the front end, the platform makes merchant acquisition more effective with Merchant Central, a purpose-built system for the payments industry. Providers can manage sales leads, streamline merchant applications, enable instant onboarding, and calculate residuals with precision. Underwriting is enhanced with NMI ScanX, which automates risk evaluation and delivers rapid, reliable decision-making. This automation reduces manual workload while also decreasing “not in good order” applications by as much as 30%. Beyond onboarding, MRM focuses on long-term growth by enabling proactive support and risk monitoring, ensuring merchants remain active and satisfied. Its unified approach helps providers not only minimize churn but also strengthen stickiness by putting people and relationships at the center of the payment process. With predictive insights and reporting, providers can forecast performance, detect potential risks, and act quickly to safeguard revenue. Whether supporting ISOs, SaaS platforms, banks, or payment facilitators, NMI’s MRM provides the tools needed to optimize every merchant interaction. By combining automation, compliance, and relationship-driven support, NMI ensures organizations thrive in the competitive embedded payments ecosystem.

What is FROGED?

FROGED is an innovative platform designed to enhance product success by assisting businesses in refining their onboarding processes, delivering proactive customer support, and boosting retention rates. Created specifically for SaaS companies, it nurtures users throughout their journey, leading to decreased churn and improved user engagement. By leveraging customer behavior segmentation, businesses can tailor experiences through various tools such as product flows, knowledge bases, email marketing, in-app notifications, custom widgets, live chat, and more. Additionally, features like A/B testing, NPS surveys, and retargeting campaigns are at your disposal for further optimization. Empower your customer success team and agents by allowing them to oversee customer interactions, behavior, and attributes all from a centralized platform. Our flexible technology stack supports over 2,000 integrations with popular services such as WhatsApp, Jira, Google, Zapier, Segment, Twilio, and Facebook Messenger, among others. Discover the endless opportunities that FROGED offers by signing up for a 7-day FREE TRIAL today and witness the transformation in your customer engagement strategies.

Media

Media

Integrations Supported

Zapier
Adobe Acrobat Sign
Facebook Messenger
Google Hangouts
Google Sheets
Hyperise
KonnectzIT
LiveChat
Microsoft Excel
Microsoft Outlook
Refold
Segment EDI Platform
Slack
Twilio
WhatsApp
WordPress

Integrations Supported

Zapier
Adobe Acrobat Sign
Facebook Messenger
Google Hangouts
Google Sheets
Hyperise
KonnectzIT
LiveChat
Microsoft Excel
Microsoft Outlook
Refold
Segment EDI Platform
Slack
Twilio
WhatsApp
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

$1,499 per month
Free Trial Offered?
Free Version

Pricing Information

€79 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NMI

Company Location

Netherlands

Company Website

nmi.com

Company Facts

Organization Name

FROGED Technologies

Date Founded

2019

Company Location

Spain

Company Website

froged.com/customer-onboarding-leader-sourceforge

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

AB Testing

Audience Targeting
Campaign Segmentation
Funnel Analysis
Heatmaps
Landing Pages / Web Forms
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Surveys
Test Scheduling
Visual Editor

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

NPS

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