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What is Merchant Relationship Management by NMI?
NMI Merchant Relationship Management (formerly IRIS CRM) transforms how banks, ISOs, and payment providers manage merchants—streamlining complex processes from lead acquisition through underwriting, onboarding, and ongoing compliance. Designed specifically for the payments industry, Merchant Relationship Management centralizes risk management, compliance automation, and portfolio oversight within a single, scalable platform.
The modular suite includes:
Merchant Central – A portfolio management hub for automated onboarding, residual tracking, and performance reporting.
ScanX – Advanced underwriting automation that gathers and validates KYC, KYB, and AML data in seconds.
MonitorX – Real-time compliance monitoring to flag and manage merchant risk proactively.
Each component integrates seamlessly with existing CRMs or operates as a standalone solution, reducing manual work and improving speed to activation.
Key Advantages
Built for payments, not retrofitted from generic CRMs
White-label branding to maintain institutional control and trust
Automated residuals and compliance tools that reduce errors and friction
Scalable automation for high-volume portfolios and agent networks
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
Unlike legacy systems, MRM unifies fragmented processes into one modern experience that improves efficiency, accuracy, and transparency. Teams can focus less on administration and more on growth, while merchants benefit from faster onboarding and better support.
With NMI MRM, financial institutions can transform merchant management into a competitive advantage—reducing risk, boosting retention, and empowering growth at scale.
What is High Risk Pay?
Moreover, High Risk Pay’s in-depth expertise and solid relationships with banks and financial institutions ensure your business can access the most reliable services in the industry. Our high-risk merchant account solutions offer a variety of advantageous features tailored for both new and established companies, including chargeback management, credit card processing, fraud prevention, and ACH/eCheck transactions.
By focusing exclusively on providing exceptional, industry-leading services, we strive to become the preferred provider of high-risk merchant accounts for businesses throughout the United States. Enjoy faster, safer, and more affordable payment management with our offerings. Begin your journey to securing a high-risk merchant account with us today, and experience a smooth onboarding process that facilitates your business's growth and success.
Integrations Supported
Adobe Acrobat Sign
Hyperise
LiveChat
Magento
Microsoft Outlook
NMI Merchant Central
OpenCart
PrestaShop
Refold
Shift4Shop
Integrations Supported
Adobe Acrobat Sign
Hyperise
LiveChat
Magento
Microsoft Outlook
NMI Merchant Central
OpenCart
PrestaShop
Refold
Shift4Shop
API Availability
Has API
API Availability
Has API
Pricing Information
$1,499 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
NMI
Company Location
United States
Company Website
www.nmi.com/products/merchant-relationship-management/
Company Facts
Organization Name
High Risk Pay
Date Founded
1997
Company Location
United States
Company Website
highriskpay.com
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
