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What is Merchant Relationship Management by NMI?

NMI Merchant Relationship Management (formerly IRIS CRM) transforms how banks, ISOs, and payment providers manage merchants—streamlining complex processes from lead acquisition through underwriting, onboarding, and ongoing compliance. Designed specifically for the payments industry, Merchant Relationship Management centralizes risk management, compliance automation, and portfolio oversight within a single, scalable platform. The modular suite includes: Merchant Central – A portfolio management hub for automated onboarding, residual tracking, and performance reporting. ScanX – Advanced underwriting automation that gathers and validates KYC, KYB, and AML data in seconds. MonitorX – Real-time compliance monitoring to flag and manage merchant risk proactively. Each component integrates seamlessly with existing CRMs or operates as a standalone solution, reducing manual work and improving speed to activation. Key Advantages Built for payments, not retrofitted from generic CRMs White-label branding to maintain institutional control and trust Automated residuals and compliance tools that reduce errors and friction Scalable automation for high-volume portfolios and agent networks Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth. Unlike legacy systems, MRM unifies fragmented processes into one modern experience that improves efficiency, accuracy, and transparency. Teams can focus less on administration and more on growth, while merchants benefit from faster onboarding and better support. With NMI MRM, financial institutions can transform merchant management into a competitive advantage—reducing risk, boosting retention, and empowering growth at scale.

What is Instabill?

Merchant accounts for various businesses often face categorization as high-risk due to a variety of reasons, including being a startup, possessing poor credit history, functioning within a high-risk industry, managing a large volume of transactions, or dealing with high-value transactions. The team at Instabill is prepared to help you secure a high-risk merchant account specifically designed to meet your business's unique requirements today. They provide expert solutions for a range of business models, such as ecommerce, point of sale, and mobile payment systems. With the services offered by Instabill, you can effectively process credit and debit cards, accept contactless payments, and facilitate online transactions without any hitches. Furthermore, their ACH payment processing ensures a secure, cost-effective, and confidential method for managing your transactions. Instabill also allows you to accept credit card payments in more than 160 currencies via their international merchant accounts. High-risk merchant accounts are particularly designated for businesses that face certain inherent risks, ensuring that they have the essential support to succeed despite the obstacles they encounter. By collaborating with Instabill, you can confidently navigate the intricacies of high-risk payment processing while focusing on growing your business. This partnership can empower you to overcome barriers and enhance your operational capabilities in a competitive market.

Media

Media

Integrations Supported

Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
NMI Payments
Refold
Zapier

Integrations Supported

Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
NMI Payments
Refold
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$1,499 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NMI

Company Location

United States

Company Website

www.nmi.com/products/merchant-relationship-management/

Company Facts

Organization Name

Instabill

Company Location

United States

Company Website

instabill.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

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