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What is Merchant Relationship Management by NMI?

NMI Merchant Relationship Management (formerly IRIS CRM) transforms how banks, ISOs, and payment providers manage merchants—streamlining complex processes from lead acquisition through underwriting, onboarding, and ongoing compliance. Designed specifically for the payments industry, Merchant Relationship Management centralizes risk management, compliance automation, and portfolio oversight within a single, scalable platform. The modular suite includes: Merchant Central – A portfolio management hub for automated onboarding, residual tracking, and performance reporting. ScanX – Advanced underwriting automation that gathers and validates KYC, KYB, and AML data in seconds. MonitorX – Real-time compliance monitoring to flag and manage merchant risk proactively. Each component integrates seamlessly with existing CRMs or operates as a standalone solution, reducing manual work and improving speed to activation. Key Advantages Built for payments, not retrofitted from generic CRMs White-label branding to maintain institutional control and trust Automated residuals and compliance tools that reduce errors and friction Scalable automation for high-volume portfolios and agent networks Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth. Unlike legacy systems, MRM unifies fragmented processes into one modern experience that improves efficiency, accuracy, and transparency. Teams can focus less on administration and more on growth, while merchants benefit from faster onboarding and better support. With NMI MRM, financial institutions can transform merchant management into a competitive advantage—reducing risk, boosting retention, and empowering growth at scale.

What is Kurv?

Kurv serves as a comprehensive payment solution designed to revolutionize how businesses manage and accept payments, offering a diverse suite of tools for in-person, online, mobile, and self-service checkout options, all seamlessly integrated into a unified system that evolves with business needs. Key aspects include the secure acceptance of contactless payments and Tap to Pay directly on compatible smartphones, eliminating the requirement for extra hardware, in addition to integrated payment gateways, virtual terminal processing, and flexible invoicing that allows merchants to send payment requests or invoices via text or email. Moreover, merchants can generate personalized QR codes, keep track of sales and inventory, and access real-time reporting and analytics through an intuitive dashboard, complemented by 24/7 customer support based in the U.S. Kurv also integrates robust fraud prevention techniques, chargeback detection, AI-driven risk analysis, and compliance measures to ensure transaction security, while providing customizable options like automated recurring billing and white-label payment pages, which allow businesses to tailor solutions to their unique needs effectively. By adopting this all-encompassing approach, Kurv not only streamlines payment processes but also significantly boosts customer satisfaction, reinforcing its value proposition in the competitive payment solutions market. With Kurv, businesses are equipped to adapt swiftly to changing market dynamics while ensuring a hassle-free payment experience for their customers.

Media

Media

Integrations Supported

LiveChat
Microsoft Outlook
Zapier

Integrations Supported

ActiveCampaign
Apple Pay
DNN (DotNetNuke)
Epicor CMS
Facebook
FedEx Ship Manager
Google Pay
Ingenico AXIUM
PrestaShop
QuickBooks Accountants
SAP Concur
Sage 200
Salesforce
Shopify
WooCommerce
WordPress
nopCommerce

API Availability

Has API

API Availability

Pricing Information

$1,499 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

NMI

Company Location

United States

Company Website

www.nmi.com/products/merchant-relationship-management/

Company Facts

Organization Name

Kurv

Date Founded

1988

Company Location

United States

Company Website

kurvpay.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Merchant Management

Not specified

Categories and Features

Payment Gateways

Not specified

Payment Orchestration

Not specified

Virtual Terminals

Not specified

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