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What is Merchant Relationship Management by NMI?
NMI Merchant Relationship Management (formerly IRIS CRM) transforms how banks, ISOs, and payment providers manage merchants—streamlining complex processes from lead acquisition through underwriting, onboarding, and ongoing compliance. Designed specifically for the payments industry, Merchant Relationship Management centralizes risk management, compliance automation, and portfolio oversight within a single, scalable platform.
The modular suite includes:
Merchant Central – A portfolio management hub for automated onboarding, residual tracking, and performance reporting.
ScanX – Advanced underwriting automation that gathers and validates KYC, KYB, and AML data in seconds.
MonitorX – Real-time compliance monitoring to flag and manage merchant risk proactively.
Each component integrates seamlessly with existing CRMs or operates as a standalone solution, reducing manual work and improving speed to activation.
Key Advantages
Built for payments, not retrofitted from generic CRMs
White-label branding to maintain institutional control and trust
Automated residuals and compliance tools that reduce errors and friction
Scalable automation for high-volume portfolios and agent networks
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
Unlike legacy systems, MRM unifies fragmented processes into one modern experience that improves efficiency, accuracy, and transparency. Teams can focus less on administration and more on growth, while merchants benefit from faster onboarding and better support.
With NMI MRM, financial institutions can transform merchant management into a competitive advantage—reducing risk, boosting retention, and empowering growth at scale.
What is Lemonway?
Optimize the payment process in your marketplace with a secure, compliant, and flexible solution tailored for product, service, and financial marketplaces throughout Europe. No matter if your platform functions in a B2B, B2C, or C2C environment, handling payments has never been easier. Revolutionize and digitalize the exchanges among businesses, consumers, and users. Offer a wide range of payment options that cater to the specific preferences of your customers. Assure compliance, facilitate accurate merchant identification, and enable secure transactions effortlessly. Improve the buying journey for products and services while effectively overseeing your commissions and monitoring cash flows in real time. Furthermore, streamline the relationship between investors and project promoters by allowing us to handle the regulatory elements, which lets you concentrate on enhancing equity investments for both start-ups and SMEs. Additionally, establish a trustworthy connection between donors and fundraisers by guaranteeing a fully compliant system for the collection and distribution of funds to beneficiaries. This all-encompassing strategy not only improves the user experience but also builds confidence and promotes efficiency within the entire marketplace ecosystem, ultimately leading to higher satisfaction and engagement among all participants.
Integrations Supported
Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
API Availability
Has API
API Availability
Has API
Pricing Information
$1,499 per month
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Company Facts
Organization Name
NMI
Company Location
United States
Company Website
www.nmi.com/products/merchant-relationship-management/
Company Facts
Organization Name
Lemonway
Date Founded
2007
Company Location
France
Company Website
www.lemonway.com/en/
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Merchant Management
Not specified
Categories and Features
Payment Processing
Not specified