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What is Merchanto?

Achieve optimal chargeback deflection effortlessly. Bid farewell to chargebacks with our integrated approach that unites merchants and issuers. Merchanto serves as a comprehensive, all-in-one solution designed to eradicate chargebacks entirely. As a recognized partner of Visa and MasterCard, Merchanto links you to a vast network encompassing over 99% of their issuers worldwide. We enable the instantaneous exchange of dispute data, transaction specifics, and other vital information between retailers and financial institutions. Our platform, backed by a multitude of global issuers, provides proactive pre-dispute solutions that prevent chargebacks before they even arise. Take action today to safeguard your merchant account for the long haul while enjoying peace of mind in your transactions.

What is Amiko?

Presenting a groundbreaking digital platform that expertly manages the entire dispute process, from enhancing communication between cardholders and merchants to overseeing resolution and arbitration through Mastercom and VROL. This state-of-the-art solution operates as a virtual agent for fraud and disputes, featuring sophisticated chatbot functionalities that tackle potential fraud challenges and various dispute conversations directly within your application or portal. By converting case management into a digital format, it achieves unprecedented levels of process automation—optimizing everything from case initiation and collaboration with merchants to fraud reporting and bulk handling—leading to extraordinary efficiency gains. The system also integrates data pre-filling and validation processes to minimize errors committed by agents, while smart deadline tracking and case prioritization guarantee that no critical timelines are missed. Transition seamlessly from your existing dispute management tools or expensive outsourcing options to Amiko, resulting in a tenfold increase in operational efficiency and the complete removal of dispute write-off limits. By streamlining the intricacies of fraud and dispute management, Amiko also ensures a smooth onboarding experience for new agents, facilitating their integration into a more efficient framework. This revolutionary approach not only boosts operational effectiveness but also positions your organization as a leader in the realm of dispute resolution technology, paving the way for future advancements in the field. Increased efficiency and enhanced agent training will further solidify your competitive advantage in the market.

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Integrations Supported

Ethoca
Braintree
PayPal
Paysafe
Rapyd
Shopify
Slack
Stripe
Verifi
Visa Intelligent Commerce
Zendesk

Integrations Supported

Ethoca
Braintree
PayPal
Paysafe
Rapyd
Shopify
Slack
Stripe
Verifi
Visa Intelligent Commerce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$32
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Merchanto

Date Founded

2022

Company Location

Latvia

Company Website

merchanto.org

Company Facts

Organization Name

Rivero

Company Location

Switzerland

Company Website

rivero.tech/amiko

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

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