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What is Merlin CRM?

Merlin offers users limitless access to company and contact records, alongside approximately 40 customizable fields for personalized data management and reporting, in addition to standard CRM fields. To improve user interaction, it incorporates an intelligent, dynamic menu that predicts and showcases the most pertinent options relevant to the current page, thereby reducing unnecessary navigation. The platform’s seamless integration guarantees that every action is recorded against the appropriate contact, effectively preventing data redundancy and preserving a thorough historical account. The CRM module equips a proactive sales team by automatically populating their calendars with appointments for future periods, be it for the next month, week, day, or a designated date range. This capability also supports the Accounts and Purchasing departments, facilitating efficient tracking of payments and deliveries. By optimizing communication and record management, Merlin significantly boosts overall operational efficiency, ensuring that all teams work in harmony towards common goals. Ultimately, this comprehensive approach enables businesses to operate with greater agility and responsiveness in an ever-evolving market landscape.

What is MERLIN Tempus EE?

The MERLIN Tempus Enterprise Edition (EE) significantly upgrades the capabilities of MERLIN Tempus by integrating comprehensive Overall Equipment Effectiveness (OEE), a dynamic job scheduling capability, and smooth compatibility with Enterprise Resource Planning (ERP) systems. The information derived from ERP systems is vital for monitoring the overhead expenses linked to manufacturing activities. For example, if a customer requests an order update, a factory's front office staff without MERLIN Tempus EE would have to manually look for the work order and physically verify the location of parts on the production line. In contrast, with the ERP-integrated MERLIN Tempus EE dashboard, the team can swiftly obtain up-to-date details regarding the item's position in the production process and its anticipated shipping completion time. This instantaneous flow of information not only enhances the utility of the ERP system but also minimizes uncertainties related to meeting customer deadlines, ultimately leading to improved customer satisfaction. In essence, MERLIN Tempus EE revolutionizes the operational management of factories, making them considerably more agile and attuned to customer demands, while also paving the way for future advancements in manufacturing efficiency.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Merlin Business Software

Date Founded

1974

Company Location

United Kingdom

Company Website

www.merlinbusinesssoftware.com/our-software/contact-management/

Company Facts

Organization Name

Memex

Company Location

Canada

Company Website

www.memexoee.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

OEE

Benchmarking
Cost Tracking
Downtime Tracking
Historical Reporting
Performance Metrics
Quality Control
Real Time Reporting
Root Cause Analysis
Trend Analysis
Work Order Management

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