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What is Merlin?

Merlin conducts customer interviews on your behalf, converting the responses into insightful and actionable reports. By posing customized questions and delivering personalized follow-ups based on earlier responses, Merlin acquires deeper insights. The key takeaways from each session are summarized to help you save precious hours each week. To provide a thorough overview, Merlin identifies recurring themes and classifies data types accordingly. Additionally, it analyzes interviews in real-time, pinpointing and prioritizing trends to aid your decision-making process. Users can easily switch between text and Merlin's sophisticated AI voice mode whenever they prefer. By seamlessly integrating with your existing tools, Merlin enhances the workflow of your team. Moreover, it automatically organizes your users into crucial personas, enabling you to manipulate and analyze the data by these segments. This capability ensures that you can effectively cater to the distinct requirements of each user group, ultimately improving your approach to customer engagement. With Merlin, you can cultivate a more nuanced understanding of your clientele, fostering stronger connections and enhancing service delivery.

What is Collectif?

Collectif operates as a user research platform powered by AI, specifically designed for SaaS, and simplifies the process of collecting research and analyzing feedback with remarkable efficiency. This platform reveals crucial insights that may be concealed within support tickets, feedback forms, sales discussions, and more, achieving this in mere minutes instead of the typical days it would require. It processes a variety of data types, which encompass support tickets, user feedback, interviews, sales conversations, product reviews, reasons behind deal closures, and determinants contributing to customer churn. So, what is its operational mechanism? Users can seamlessly connect their current tools or upload recordings of interviews to the platform. After this, it automatically produces transcripts, assigns topic and sentiment tags, and delivers summaries and insights utilizing the advanced capabilities of GPT-4. This functionality enables users to quickly pinpoint challenges and opportunities, making it exceedingly convenient to query their data directly! Moreover, the intuitive design promotes a greater comprehension of customer requirements, thereby significantly improving decision-making processes within the organization. In essence, Collectif enhances the way businesses understand and respond to their customers.

Media

Media

No images available

Integrations Supported

Zapier
Zendesk
Google Business Profile
HubSpot CRM
HubSpot Customer Platform
Segment
Sepio
Slack
Snowflake
Trustpilot
Typeform

Integrations Supported

Zapier
Zendesk
Google Business Profile
HubSpot CRM
HubSpot Customer Platform
Segment
Sepio
Slack
Snowflake
Trustpilot
Typeform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

€399/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Merlin

Date Founded

2023

Company Location

United States

Company Website

talktomerlin.com

Company Facts

Organization Name

Collectif

Company Location

Poland

Company Website

collectif.ai

Categories and Features

Categories and Features

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