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What is Merlin?

Merlin conducts customer interviews on your behalf, converting the responses into insightful and actionable reports. By posing customized questions and delivering personalized follow-ups based on earlier responses, Merlin acquires deeper insights. The key takeaways from each session are summarized to help you save precious hours each week. To provide a thorough overview, Merlin identifies recurring themes and classifies data types accordingly. Additionally, it analyzes interviews in real-time, pinpointing and prioritizing trends to aid your decision-making process. Users can easily switch between text and Merlin's sophisticated AI voice mode whenever they prefer. By seamlessly integrating with your existing tools, Merlin enhances the workflow of your team. Moreover, it automatically organizes your users into crucial personas, enabling you to manipulate and analyze the data by these segments. This capability ensures that you can effectively cater to the distinct requirements of each user group, ultimately improving your approach to customer engagement. With Merlin, you can cultivate a more nuanced understanding of your clientele, fostering stronger connections and enhancing service delivery.

What is GetWhy?

GetWhy stands out as a groundbreaking platform that harnesses the power of generative AI to convert research questions into actionable qualitative insights, delivering results on par with agency standards in just a few hours instead of the typical weeks. By beginning with a simple prompt, GetWhy's AI system designs and launches research projects, recruits participants from a vast global panel, conducts think-aloud interviews, and analyzes responses using transcription, sentiment analysis, and the synthesis of vital insights. The platform draws upon a rich knowledge base of over 250,000 qualitative sessions, allowing it to swiftly uncover quotes, trends, and themes with exceptional detail. This innovative tool enables teams to respond quickly, foster deep empathy, and execute strategies accurately across a variety of sectors, including research, concept development, messaging, and customer experience projects, thereby transforming insights into organized and scalable decision-making processes. Through the optimization of the research workflow, GetWhy significantly boosts organizations' capacity to swiftly adapt to evolving market needs, ensuring they remain competitive in a fast-paced environment. Moreover, the platform's ability to provide high-quality insights at an unprecedented speed positions it as a vital resource for any organization looking to enhance its understanding of consumer behavior.

Media

Media

Integrations Supported

Sepio
Slack
Snowflake
Zapier
Zendesk

Integrations Supported

Sepio
Slack
Snowflake
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Merlin

Date Founded

2023

Company Location

United States

Company Website

talktomerlin.com

Company Facts

Organization Name

GetWhy

Date Founded

2018

Company Location

Denmark

Company Website

www.getwhy.io

Categories and Features

Categories and Features

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Popular Alternatives

Popular Alternatives

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