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What is Message Mate?

Globally, messaging has emerged as a favored and swiftly growing means of communication (Economist). Neglecting to connect with your customers through messaging results in overlooking a significant evolution in customer engagement, akin to the introduction of email. Our platform makes it easier for businesses and clients to interact directly. It is designed to be secure, scalable, and exceptionally efficient. By incorporating Message Mate into your website, customers can conveniently text your business, which allows your agents to provide real-time assistance as they complete their purchases. Customer inquiries are promptly routed to your team, greatly increasing the chances of conversions by simplifying the process for customers seeking help. No matter how your team decides to reply, customers receive responses via text, which fosters the feeling of having a personalized conversation with your brand. Moreover, messages can be sent to multiple agents through email, SMS, or an intuitive web dashboard, enhancing communication fluidity. This strategy not only strengthens customer relationships but also optimizes the purchasing experience, ensuring that clients feel valued and understood throughout their journey. Ultimately, this engagement method can lead to higher customer satisfaction and loyalty over time.

What is Emotive?

Consumers have a strong preference for authentic interactions rather than generic marketing communications. Emotive enables eCommerce brands to cultivate personalized relationships with their clientele through conversational texting, positioning itself as the pioneering platform solely focused on human-to-human marketing. Shoppers are increasingly disinterested in automated promotions; rather, they desire real sales associates who can guide them in finding the perfect products. Our committed team communicates with your website leads via text, aiming to enhance both conversion rates and customer trust. People yearn for dialogue with other human beings, avoiding bots and standard marketing tactics. Once you set up your campaigns, our human-verified AI takes care of the remaining tasks with efficiency. The cornerstone of our success is the collaboration between actual human agents and advanced AI technologies. Our distinctive system empowers sales professionals to quickly address inquiries, showcase exclusive offers, and boost conversion rates. Furthermore, you can track sales and gather insights from various eCommerce platforms such as Shopify, Magento, and BigCommerce. Conversations can be easily routed to your customer service systems, including Zendesk, Gorgias, or Slack, facilitating smooth communication. This forward-thinking strategy not only improves the customer experience but also propels business expansion in a fast-changing digital environment. By prioritizing genuine connections, brands can foster loyalty and encourage repeat business.

Media

Media

Integrations Supported

BigCommerce
Magento
Shopify
WooCommerce
Zendesk
BDOW!
Bronto Marketing Platform
Facebook
Gorgias
Klaviyo
Kustomer
Mailchimp
Privy
Slack
Stackreaction
ThoughtMetric
Weebly
Wisepops
WordPress
X (Twitter)

Integrations Supported

BigCommerce
Magento
Shopify
WooCommerce
Zendesk
BDOW!
Bronto Marketing Platform
Facebook
Gorgias
Klaviyo
Kustomer
Mailchimp
Privy
Slack
Stackreaction
ThoughtMetric
Weebly
Wisepops
WordPress
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OwnerListens

Date Founded

2011

Company Location

United States

Company Website

ownerlistens.com/message_mate/

Company Facts

Organization Name

Emotive

Date Founded

2018

Company Location

United States

Company Website

emotive.io

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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