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What is Message Technologies (MTI)?

At MTI, we are dedicated to delivering innovative and cost-effective communication solutions that enable businesses to elevate their customer service experience. Our diverse range of services includes interactive voice response systems, inbound and outbound IVR, SMS communication, and additional tools designed to meet various business needs. We specialize in crafting customized solutions that address the common obstacles businesses encounter daily. Whether you're seeking a comprehensive turnkey solution or a Platform-as-a-Service that allows developers to create their own applications on our infrastructure, we are here to assist. Moreover, MTI provides ongoing support for all applications to enhance customer satisfaction and optimize your investment returns. By utilizing cloud technology, we empower our clients to get started rapidly without the financial burden tied to traditional hardware and software. In addition, we streamline the process of personalizing customer interactions, ensuring a more tailored experience for each client. Our relentless commitment to innovation not only fuels our success but also supports businesses in navigating a constantly changing market landscape. Ultimately, we believe that embracing new technologies is essential for maintaining a competitive edge in today's business world.

What is InterpreXer?

InterpreXerâ„¢ is a robust speech platform that revolutionizes applications into Voice Bots, conforming to the W3C VoiceXML 2.1 standard to facilitate the creation of dynamic voice-driven interfaces, all while integrating seamlessly with automatic speech recognition (ASR) and text-to-speech (TTS) technologies. This adaptable solution can be utilized on conventional hardware or cloud-based virtual machines, providing significant scalability to handle millions of voice bot interactions over the phone. It fully adheres to the VoiceXML 2.1 standards established by the W3C, ensuring top-notch compliance and functionality. Furthermore, users can easily connect applications with any CRM systems or other backend infrastructures through web hooks. The platform supports the triggering of CTI events for major contact center solutions directly from the bot interface, enhancing operational efficiency. Businesses benefit from the capability to connect to a variety of speech recognition and text-to-speech engines dynamically, allowing for responsiveness to evolving customer needs. This system also enables the deployment of thousands of ports in a distributed, high-availability configuration, making scalability and reliability effortlessly attainable. Designed with modern enterprise demands in mind, it ultimately empowers businesses to significantly improve their customer engagement and streamline their service delivery. Additionally, the platform's comprehensive features position it as a vital tool in the ever-changing landscape of customer service technology.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Message Technologies

Date Founded

1982

Company Location

United States

Company Website

www.messagetech.com

Company Facts

Organization Name

Phonologies

Date Founded

2001

Company Location

India

Company Website

phonologies.com/interprexer/

Categories and Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Categories and Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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