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What is MetaSoul?

MetaSoul® signifies a revolutionary step forward in technology, merging artificial intelligence with emotional depth and tailored Personas. This advancement enables a richer comprehension of experiences, leading to greater clarity and purpose in interactions. With a MetaSoul®, users can elevate their avatars into distinct and self-sufficient entities, thereby increasing their worth as they learn and develop new abilities. We are thrilled to unveil the MetaSoul Azure API: a transformative tool for Emotional AI Voices and an Enhanced Persona provided by OpenAI. Are you looking to streamline the complex integration of OpenAI with Microsoft Neural Text to Speech to achieve more refined emotional expressions in your applications? The challenge of managing emotions and customizing each phrase while fine-tuning emotional intensity in real-time can be extremely challenging. Nonetheless, the MetaSoul Azure API allows seamless integration, enabling you to achieve outstanding emotional AI voices and representations, which will significantly enhance the uniqueness of your applications. By harnessing this technology, developers can not only create more engaging user experiences but also set themselves apart in a competitive landscape.

What is Emotics?

Emotics serves as a sophisticated emotion analytics platform that deciphers textual data derived from feedback from customers and employees, enabling the provision of actionable insights for businesses. By organizing emotions and themes into categories such as strengths, weaknesses, opportunities, and threats, Emotics equips organizations with a strategic lens through which to view their customer and employee experiences. It automatically establishes benchmarks that reveal how companies compare to their competitors, while also pinpointing specific aspects of customer experience that may require improvement or optimization. Moreover, the platform features a proactive alert system that identifies emotions potentially leading to significant business actions, aiding in uncovering the root causes of emotional responses. With the capability to assess emotional intensity across eight distinct indexes and 24 different emotions, it accurately identifies which emotional elements are shaping customer experiences positively or negatively. In addition, Emotics enhances the understanding of customers by integrating seamlessly with various tools, such as NPS, CSAT, product reviews, and social media data, as well as platforms like SurveyMonkey and Zendesk. By transcending conventional sentiment analysis and augmenting NPS capabilities, Emotics emerges as a vital resource for gaining insights into customer perception and engagement. Ultimately, this platform empowers businesses to make well-informed decisions that are underpinned by profound emotional understanding, paving the way for strategic enhancements in customer relations. Such capabilities ensure that organizations can adapt quickly to changing emotional landscapes, fostering stronger connections with their audiences.

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Media

Integrations Supported

Axis LMS
Reddit
SurveyMonkey
X (Twitter)
Zendesk

Integrations Supported

Axis LMS
Reddit
SurveyMonkey
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$5 per month per user
Free Trial Offered?
Free Version

Pricing Information

$289 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MetaSoul

Date Founded

2023

Company Location

United States

Company Website

www.metasoul.one

Company Facts

Organization Name

Adoreboard

Date Founded

2011

Company Location

United Kingdom

Company Website

adoreboard.com/platform

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

NPS

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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