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What is MethodiCall?

Many service providers offer self-service features that essentially place the responsibility on you. Understanding the demands of your hectic schedule, we are here to lend a hand. By utilizing our powerful Enterprise Hardened Expense Management software, MethodiCall, alongside our extensive industry expertise, you can achieve fast and accurate results. Unlike several companies that claim to deliver all-encompassing self-service options, they often just shift the responsibility onto you! Acknowledging your limited resources, our managed service is not only robust but also designed for ease of use. We streamline the process of obtaining invoices and electronic billing feeds directly into our leading platform, MethodiCall, while also integrating your corporate directory, which includes Divisions, Departments, and GL numbers. Our solution allows for the automated distribution of reports throughout your organization. Given that your carrier bills can be lengthy and intricate, often filled with errors, we convert them into actionable management insights, significantly lightening your administrative load. By enhancing internal business processes, you stand to gain considerable time savings and boost overall efficiency. This shift allows you to concentrate more on strategic initiatives, freeing you from the hassle of monotonous administrative duties. Embracing our service not only simplifies your workload but also empowers your team to achieve greater success.

What is CallTower?

Integrating robust voice enablement, contact center solutions, productivity tools, and network support can unleash the complete potential of a unified communication suite designed for enterprises. CallTower offers all-encompassing UCaaS turnkey solutions that cater to diverse business needs. Recognizing that your workforce is your most valuable asset, it becomes crucial to adopt effective communication technologies that foster proactive collaboration among team members. With CallTower's innovative Connect portal, which was developed internally, clients can seamlessly navigate and manage rapidly evolving technologies. This unique system empowers users to oversee their services independently, eliminating the need for specialized expertise or external consultants to handle their unified communication solutions. Additionally, this approach not only enhances operational efficiency but also supports a culture of continuous improvement within organizations.

Media

Media

Integrations Supported

Five9
Salesforce

Integrations Supported

Five9
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Smart Thought Technologies

Date Founded

2003

Company Location

Canada

Company Website

www.smartthought.ca

Company Facts

Organization Name

CallTower

Date Founded

2002

Company Location

United States

Company Website

www.calltower.com

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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