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What is Metric Insights?

Engage users effectively by integrating all your business intelligence tools and datasets into a singular, intuitive BI portal that offers seamless search functionality. Make certain that relevant information is delivered to the right individuals at the ideal time and on their chosen devices. Implement automatic detection of anomalies within your data to ensure that key stakeholders receive timely notifications about important changes, preventing any vital details from slipping through the cracks. Effortlessly access insights from your data across multiple applications and devices. Metric Insights enables leading organizations to equip their business users with timely, relevant, and actionable data, which enhances the decision-making process. By optimizing the flow of information, organizations can significantly improve their operational efficiency and adaptability. Such enhancements not only promote a proactive approach to data management but also empower teams to respond swiftly to emerging trends and challenges.

What is 2Ring Dashboards & Wallboards?

This online solution, which works seamlessly with platforms such as Amazon Connect, Five9, Genesys Cloud CX, and Webex Contact Center, enables the visualization of real-time data on expansive displays within contact centers (known as wallboards) as well as on the desktops of supervisors, agents, and mobile devices for executives (referred to as dashboards). Users can easily configure visual alerts (such as color changes and blinking notifications) and audible alerts (one-time or repetitive) based on established thresholds. You have the option to arrange a demo or try it at no cost, allowing you to explore the limitless customization of views utilizing a variety of pre-built key performance indicators (KPIs), images, scrolling text, YouTube videos, and PowerPoint presentations (facilitated through PDF export, with 2Ring Dashboards and Wallboards managing the content rotation). Furthermore, 2Ring Dashboards & Wallboards empowers supervisors and business users to disseminate information in real-time across all displays, ensuring everyone stays informed and engaged with the latest updates. This capability fosters a more dynamic and responsive work environment within the contact center.

Media

Media

Integrations Supported

1010data
Amazon Connect
Cisco Unified Contact Center
Elasticsearch
Google Analytics
Google Cloud BigQuery
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Jira
Microsoft Power BI
MySQL
Qlik Sense
ServiceNow
Splunk Cloud Platform
Splunk Enterprise
Sugar Sell
Treasure Data
Vertica
Zendesk

Integrations Supported

1010data
Amazon Connect
Cisco Unified Contact Center
Elasticsearch
Google Analytics
Google Cloud BigQuery
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Jira
Microsoft Power BI
MySQL
Qlik Sense
ServiceNow
Splunk Cloud Platform
Splunk Enterprise
Sugar Sell
Treasure Data
Vertica
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Metric Insights

Date Founded

2010

Company Location

United States

Company Website

www.metricinsights.com

Company Facts

Organization Name

2Ring

Company Location

United States, Slovakia

Company Website

www.2ring.com/products-manager/dashboards-wallboards-uccx-ucce-pcce-hcs/general/

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

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