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What is Microcat CRM?

Microcat CRM, formerly referred to as FieldForce, serves as a powerful customer relationship management solution tailored for the wholesale parts industry, with the goal of increasing sales. This cloud-based CRM effectively connects the complete sales ecosystem, bridging the gap between OEMs and their wholesale customers. By bringing all necessary tools together within one extensive platform, Microcat CRM empowers automotive dealers and OEMs to improve their sales of genuine parts significantly. The platform's intuitive design and strong features help simplify the sales process, which in turn facilitates the growth of businesses in a competitive landscape. Additionally, this CRM system offers valuable insights and analytics that assist users in making informed decisions to further drive their success.

What is CollisionLink?

CollisionLink represents a groundbreaking online solution designed to simplify the acquisition of collision parts, effectively connecting automotive dealers, suppliers, and repair shops through a centralized ordering platform for genuine OEM parts. By revolutionizing the often tedious task of finding collision repair components, it discards outdated practices like phone communications, faxes, and handwritten requests, substituting them with a fast and accurate digital process. This innovative system empowers collision repair shops to seamlessly submit parts requests and orders directly to their preferred dealers, who then receive these inquiries electronically, allowing for rapid feedback regarding pricing, availability, and order confirmations. Moreover, the platform improves order accuracy by providing extensive visibility into the complete repair estimate, including essential vehicle details such as VIN data, paint codes, trim codes, and other vital specifications necessary for sourcing the correct parts. In addition to optimizing the procurement workflow, CollisionLink also cultivates enhanced communication among all stakeholders involved, which ultimately contributes to greater efficiency in the collision repair industry while ensuring that repairs are completed in a timely manner.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infomedia

Date Founded

2012

Company Location

Australia

Company Website

www.infomedia.com.au/parts/crm/

Company Facts

Organization Name

OEC

Date Founded

2000

Company Location

United States

Company Website

oeconnection.com/products/collisionlink/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Auto Body

Accounting Management
Billing & Invoicing
Customer Database
Inventory Control
Labor Rates
Maintenance Scheduling
Parts Management
Payroll Management
Quotes / Estimates
Scheduling
Service History
VIN Decoder
Vehicle Tracking
Work Order Management

Auto Repair

Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
VIN Lookup
Vehicle Tracking
Work Order Management

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