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What is Micronotes?

With our vast experience working with various banks and credit unions, we are well-equipped to comprehend your requirements, facilitating millions of tailored interactions without the need for hefty staffing costs or extensive advertising expenditures. By harnessing our technological infrastructure in conjunction with Experian data, we enhance the process of identifying and recovering mispriced loans that your customers or members may hold with competing financial institutions via prescreen marketing techniques. Our methodology employs AI-driven engagement to optimize your deposit operations by resolving deposit leaks, increasing direct deposit volumes, and drawing in new deposit opportunities. As customers or members take on a wider selection of products, their chances of leaving decrease, which is why we prioritize enhancing their banking journey by promoting the uptake of additional products and services that make banking easier. This unique fusion of credit and core data, bolstered by machine learning and automation, allows you to effectively analyze your consumer demographic and uncover connections to other banking affiliations. Consequently, this strategy not only fosters customer loyalty but also strategically positions your institution for lasting growth amidst a competitive landscape. Furthermore, by continuously adapting our services to meet evolving customer needs, we ensure that your financial institution remains relevant and competitive in the long term.

What is Lynq by Agent IQ?

Lynq, developed by Agent IQ, represents a cutting-edge relationship banking platform powered by artificial intelligence, designed to help financial institutions improve customer relationships beyond the confines of traditional branch settings. This platform combines instant AI-driven self-service options with easy access to personal bankers, allowing clients to receive prompt answers and tailored support effortlessly. Key features include asynchronous messaging, video conferencing, voice calls, co-browsing capabilities, and secure file sharing to enhance communication. The AI further supports employees by suggesting responses, automatically tagging conversations, translating messages, and summarizing discussions to boost productivity. Teams can efficiently coordinate outreach initiatives using role-based routing, organized queues, SMS notifications, push alerts, and proactive updates to keep clients informed. Management has access to analytical tools that observe discussion trends, evaluate sentiment, and monitor resolution times for ongoing improvement. Lynq is designed for seamless compatibility with existing digital banking and customer relationship management systems through APIs and webhooks, ensuring a smooth implementation process. Security protocols adhere to SOC 2 standards, with single-tenant hosting located in the United States and strong encryption safeguarding data both during transmission and storage. Moreover, financial institutions can personalize user experiences to cater to distinct customer demographics, branches, and service lines, resulting in a more customized banking journey. This all-encompassing strategy not only fortifies customer relationships but also fosters growth in an increasingly competitive banking environment, ultimately leading to enhanced customer satisfaction and loyalty.

Media

Media

No images available

Integrations Supported

Banno
Experian Connect
Fiserv
Q2

Integrations Supported

Banno
Experian Connect
Fiserv
Q2

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Micronotes

Company Location

United States

Company Website

micronotes.ai/

Company Facts

Organization Name

Agent IQ

Date Founded

2015

Company Location

United States

Company Website

www.agentiq.com

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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