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Ratings and Reviews 0 Ratings
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What is Milvus?
We provide an advanced HelpDesk solution designed to enhance your management processes and boost your team's productivity while improving support efficiency. Customers will benefit from the flexibility of submitting tickets across various devices, ensuring a more convenient experience. You gain greater oversight in configuring your customers' Service Level Agreements (SLA). Our inventory management application allows for comprehensive monitoring and control of your customers' entire equipment portfolio. By utilizing intelligent and automated inventory management, you can significantly enhance the productivity of your technical support staff. Elevate your customer relationship management! Stay informed with alerts on critical machine features through your personalized dashboard. Our platform offers automation, streamlined workflows, and ticket triggers to simplify processes. Features such as a Password Vault, satisfaction surveys, and ticket scheduling help manage interactions effectively. You can track customer interactions, explore the service catalog, follow up on tickets, conduct ticket conferences, and utilize an advanced dashboard for insights. With these tools, improving your service delivery has never been easier.
What is CustomerWise?
If you are looking for a better way to manage customer interactions, Customerwise stands out as the perfect solution. This comprehensive tool for customer support and business process management, created by TechExcel, is tailored to meet the unique service requirements of B2B technology companies. Customerwise integrates an array of features into a single platform, including support and service ticket management, customer self-service capabilities, license and contract oversight, and a product knowledge repository. By adopting Customerwise, organizations can greatly improve their customer engagement and foster stronger relationships with their clients. With its user-friendly interface and robust functionalities, Customerwise is an invaluable asset for any business aiming to thrive in a competitive market.
Media
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Integrations Supported
AI-Q NVIDIA Blueprint
AWS Marketplace
Azure Marketplace
ChatGPT Plus
ChatGPT Pro
Coral
Haystack
IBM watsonx.data
Kong AI Gateway
LLMWare.ai
Integrations Supported
AI-Q NVIDIA Blueprint
AWS Marketplace
Azure Marketplace
ChatGPT Plus
ChatGPT Pro
Coral
Haystack
IBM watsonx.data
Kong AI Gateway
LLMWare.ai
API Availability
Has API
API Availability
Has API
Pricing Information
$25 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Milvus
Date Founded
2016
Company Location
Brazil
Company Website
milvus.com
Company Facts
Organization Name
TechExcel
Date Founded
1995
Company Location
United States
Company Website
www.techexcel.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management