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What is Mnesia?

In the realm of telecommunications, data management involves a range of components that are not entirely addressed by conventional Database Management Systems (DBMSs). Recognizing the crucial need for high fault tolerance in systems that require continuous operation, as well as the requirement for the DBMS to function within the same address space as the applications, we introduced an innovative DBMS called Mnesia. Mnesia is deeply intertwined with Erlang, providing key features necessary for constructing fault-tolerant telecommunications systems. Tailored specifically for industrial-grade telecommunications applications, Mnesia functions as a multiuser distributed DBMS, with Erlang serving as its core programming language. This system is designed to tackle the diverse data management challenges typically faced in telecommunications environments and includes several sophisticated features that are often absent in traditional DBMSs. Furthermore, the architecture of Mnesia prioritizes both reliability and performance, positioning it as an optimal solution for mission-critical applications in the telecommunications sector. As such, Mnesia not only meets existing demands but also anticipates future needs in data management within the industry.

What is Call Center Designer?

Determine the ideal number of agents required to meet your desired service levels by analyzing the requirements on an hourly, half-hourly, or quarter-hourly basis, ensuring you can effectively handle the varying call volumes encountered each day of the week. This analysis includes assessing the necessary number of agents and phone lines to address fluctuations in call volume. You can visualize, print, or export these findings to Excel for further manipulation. Input vital data from your call center, such as call volumes, operational costs, incoming calls, intervals between arrivals, average call lengths, after-call processing durations, maximum wait times for callers, and your targeted service metrics. This comprehensive data entry will provide access to performance metrics generated by Call Center Designer, allowing you to create hard copies of these statistics. Furthermore, all information entered, along with derived metrics, can be conveniently saved for future access and retrieval. With just a few clicks, all analytical computations and visual representations can be exported to Excel or Word, simplifying the reporting process. To improve your staffing and trunking calculations, Call Center Designer utilizes customized versions of the Erlang C and Erlang B probability algorithms, offering advanced functionality that not only boosts operational efficiency but also supports long-term resource management strategies. Utilizing these features can significantly enhance your call center's responsiveness and adaptability to changing demands.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$179.95 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Erlang

Date Founded

1997

Company Website

erlang.org/doc/apps/mnesia/Mnesia_chap3.html

Company Facts

Organization Name

Portage Communications

Company Website

portagecommunications.com

Categories and Features

Database

Backup and Recovery
Creation / Development
Data Migration
Data Replication
Data Search
Data Security
Database Conversion
Mobile Access
Monitoring
NOSQL
Performance Analysis
Queries
Relational Interface
Virtualization

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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