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What is MongoTel?

Discover a flexible and intuitive business telephony solution that caters to everyone from large enterprises to small local businesses, as well as certified MongoTel resellers. With features that are adaptable to any team size and the ability for quick mass deployment, MongoTel is engineered to function effortlessly in the cloud environment. Our platform provides users with customization options, streamlined management tools for administrators, and cutting-edge features for callers, all of which contribute to fostering more impactful interactions. Thanks to our network of certified installers and dedicated technical support, users can expect an outstanding and efficient experience. At MongoTel, help is readily available, with our support team made up of the very specialists who created and are continuously improving our proprietary systems. This cloud-focused phone ecosystem enables you to connect with each client on a personal level, whether they are representing a business or are individual customers. Furthermore, our extensive suite of tools is designed to assist you in reaching out effectively to those genuinely interested in your products or services, significantly boosting your sales prospects. By leveraging these innovative solutions, you can ensure that your communication strategies are not only effective but also engaging.

What is CDC Telephony Software?

CDC Software provides cutting-edge cloud solutions that empower businesses to effectively and economically integrate their telephony and CRM systems, ensuring that call center agents possess all necessary information to improve customer satisfaction during each interaction. By utilizing CDC's technology, representatives gain access to important information such as the caller's identity, their location, and service history through a CTI screen pop before even greeting the customer. The system functions in real-time, facilitating the automatic generation of users, tickets, and items without requiring any manual entry. Moreover, call data, including recordings, can be easily stored in the CRM or external applications right after the call ends. Ultimately, this solution greatly enhances the satisfaction of customers, agents, and overall profit margins. Offered as a subscription that is priced per seat, CDC combines a robust core engine with pre-built connectors for major CRM systems, telephony frameworks, and other vital customer service components, making it an all-encompassing tool for improving operational efficiency. This streamlined methodology not only conserves time but also cuts down costs, reinforcing CDC's status as a frontrunner in the customer service solutions sector. Furthermore, businesses adopting this technology can expect not just improved interactions, but also a significant transformation in their customer engagement strategies.

Media

Media

Integrations Supported

ClockVIEW
RadiantOne

Integrations Supported

ClockVIEW
RadiantOne

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MongoTel

Date Founded

2011

Company Location

United States

Company Website

mongotel.com

Company Facts

Organization Name

CDC Software

Company Location

United States

Company Website

www.cdcsoftware.com

Categories and Features

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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