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What is Mongrov?

Create a versatile application that functions flawlessly across various devices by employing a consolidated codebase. Elevate customer engagement with your brand's distinctive style while utilizing the well-known JavaScript language. We manage the development process and implement updates in real-time, offering a full array of services that simplify and quicken the app development process. With single tenancy, you benefit from exclusive access to your own dedicated database and software instance, guaranteeing secure communication at all times. Moreover, the backend services are designed to be scalable, allowing for the addition of plugins that enhance operational workflows. To maximize the potential of your software applications, it is crucial that they can integrate and communicate effectively with one another. Utilizing cloud environments not only enables smoother integration with other applications through the capabilities of APIs and Webhooks but also significantly enhances the overall user experience. Additionally, this methodology supports ongoing improvements and adjustments, ensuring your application can evolve to meet the changing needs of its users while maintaining a competitive edge in the market.

What is HappyFox Chat?

Meet HappyFox, a powerful solution tailored for managing help desk and customer support effectively. By adopting this platform, you can streamline your support processes and reduce misunderstandings through a robust ticketing system, an extensive self-service knowledge base, and engaging community forums. Seamlessly convert requests from various channels like email, phone, chat, and web into well-organized tickets. You can also automate complex and repetitive tasks using an advanced rules engine designed to enhance your workflows. This ticketing system excels at analyzing support process data, providing insights for improvement. Personalize fields, workflows, and customize the support journey for every user to ensure a tailored experience. When you implement HappyFox Help Desk, you create a unified support experience that strengthens customer loyalty and improves retention rates. It provides you with critical tools to understand customer needs and deliver prompt, effective solutions. In an era where customer expectations are high, having customer service management software that promotes seamless communication between agents and clients is not merely advantageous—it's a vital component for achieving sustained success and growth. HappyFox empowers your team to maintain high standards of service while adapting to the changing needs of clients.

Media

Media

Integrations Supported

Capsule
Easyflow
Google Analytics
GraphQL
Mixpanel
Pipedrive
Quickwork
Revamp CRM
Salesforce
Segment
Shift
Shopify
Slack
Stackreaction
WordPress
Wufoo
Zapier
Zendesk

Integrations Supported

Capsule
Easyflow
Google Analytics
GraphQL
Mixpanel
Pipedrive
Quickwork
Revamp CRM
Salesforce
Segment
Shift
Shopify
Slack
Stackreaction
WordPress
Wufoo
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$3 per user per month
Free Trial Offered?
Free Version

Pricing Information

$14.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mongrov

Date Founded

2016

Company Location

United States

Company Website

mongrov.com

Company Facts

Organization Name

HappyFox

Date Founded

2012

Company Location

United States

Company Website

www.happyfox.com

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Fleet Management

Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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