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What is Mosaic DAM?

Transform your organization with Mosaic's premium online image management platform, which is crafted to be both intuitive and packed with features. This innovative solution allows you to securely store all your crucial digital assets online, ensuring they are readily available whenever needed, without the hassle of complicated software. With Mosaic's advanced search functionality, you can put your worries about misplacing any images or documents to rest. Enhance your internal workflows and seamlessly share resources with clients and suppliers through a unified platform. You also have the flexibility to scale and download images in formats and sizes that meet your specific requirements. The comprehensive Digital Asset Management (DAM) system from Mosaic supports an extensive array of digital formats such as photos, logos, brand guidelines, product images, design templates, PDFs, videos, and music files. By enabling users to manage their digital assets effectively, Mosaic guarantees that those who utilize these resources can easily reach them when needed. Moreover, the platform's secure and searchable online environment supports user-defined categories and keywords, fostering a well-organized and logical storage system for future retrieval. The ability to tailor search parameters to varying degrees of complexity further streamlines the asset management experience. This adaptability underscores Mosaic's commitment to addressing the distinct requirements of each organization, making it an invaluable tool for modern businesses. Ultimately, Mosaic not only enhances efficiency but also encourages a more collaborative approach to managing digital assets.

What is Mosaic?

Mosaic enables digital interactions across multiple platforms, whether they are operated by our experts or used independently by clients. Once implemented, it provides universal access to its features. With Mosaic, your customers can effortlessly automate their interactions with your brand through sophisticated virtual assistants. Our robust enterprise capabilities are built on extensive industry expertise, serving businesses of all sizes and across various sectors. Regardless of whether communication is inbound or outbound—via voice, text, social media, or email—our cloud-based solution guarantees quick and easy activation, allowing for a rapid start. Mosaic designs personalized and smooth experiences for your clients whenever they contact you, similar to having your most skilled employee involved in every interaction to handle questions and facilitate transactions. We provide lifecycle managed services using a collaborative and pragmatic approach to ensure Mosaic is delivered effectively. Our dedicated Intrado Success Coaches are instrumental in keeping the software updated with the latest features and controls, while also integrating industry best practices to optimize performance and enhance user satisfaction. This comprehensive assistance not only reinforces the quality of customer engagement provided by Mosaic but also ensures that clients receive continuous support and improvements over time. Ultimately, our commitment to excellence is reflected in every interaction facilitated by Mosaic.

Media

Media

Integrations Supported

Cisco ACI
Eckoh
HoneyHive
Microsoft 365
UltraDNS

Integrations Supported

Cisco ACI
Eckoh
HoneyHive
Microsoft 365
UltraDNS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Original Image

Company Location

New Zealand

Company Website

www.mosaicpics.com

Company Facts

Organization Name

Intrado

Company Location

United States

Company Website

www.intrado.com/en/enterprise-collaboration/customer-experience-services

Categories and Features

Digital Asset Management

Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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