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What is Mosaic Solutions Group?

Mosaic provides an all-encompassing commercial data management solution that acts as a reliable Single-Source-of-Truth, effectively combining customer master data management with business intelligence. This service allows pharmaceutical companies to bypass the challenge of choosing between costly, time-intensive consulting projects and the cumbersome overhead of traditional SaaS solutions. With Mosaic, clients enjoy a personalized experience and customized solutions similar to consulting services, while also benefiting from the financial predictability associated with SaaS offerings. This groundbreaking model empowers pharmaceutical firms to improve their operational efficiency without sacrificing quality or the ability to tailor solutions to their specific needs. Ultimately, Mosaic positions itself as a strategic partner in the ever-evolving landscape of data management for the pharmaceutical industry.

What is Mosaic?

Mosaic enables digital interactions across multiple platforms, whether they are operated by our experts or used independently by clients. Once implemented, it provides universal access to its features. With Mosaic, your customers can effortlessly automate their interactions with your brand through sophisticated virtual assistants. Our robust enterprise capabilities are built on extensive industry expertise, serving businesses of all sizes and across various sectors. Regardless of whether communication is inbound or outbound—via voice, text, social media, or email—our cloud-based solution guarantees quick and easy activation, allowing for a rapid start. Mosaic designs personalized and smooth experiences for your clients whenever they contact you, similar to having your most skilled employee involved in every interaction to handle questions and facilitate transactions. We provide lifecycle managed services using a collaborative and pragmatic approach to ensure Mosaic is delivered effectively. Our dedicated Intrado Success Coaches are instrumental in keeping the software updated with the latest features and controls, while also integrating industry best practices to optimize performance and enhance user satisfaction. This comprehensive assistance not only reinforces the quality of customer engagement provided by Mosaic but also ensures that clients receive continuous support and improvements over time. Ultimately, our commitment to excellence is reflected in every interaction facilitated by Mosaic.

Media

Media

Integrations Supported

Integrations Supported

Cisco ACI
Eckoh
HoneyHive
Microsoft 365
UltraDNS

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Mosaic Solutions Group

Date Founded

2010

Company Location

United States

Company Website

mosaicsg.com

Company Facts

Organization Name

Intrado

Company Location

United States

Company Website

www.intrado.com/en/enterprise-collaboration/customer-experience-services

Categories and Features

Life Sciences

Not specified

Categories and Features

Customer Experience

Not specified

Customer Service

Not specified

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