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What is Mosaic Vivarium?

Mosaic Vivarium is an advanced platform designed for the effective management of laboratory animals, catering to research institutions by centralizing and streamlining the tracking of animal resources, thereby improving operational efficiency and ensuring compliance with regulatory requirements. With a user-friendly web interface, facility managers can easily oversee laboratory animal assets, accessing inventory and workflow data without relying on fragmented paper systems or isolated software applications. The platform offers vital functionalities such as animal ordering and tracking, census management, billing, and IACUC compliance, while supporting a wide range of species, including those that are genetically modified. Users have the capability to document or upload genotype information, oversee breeding initiatives with comprehensive pedigree data, and employ barcode and RFID technology for efficient cage census and tracking processes. Moreover, it provides cage history and per-diem tracking, alongside task management and handling of work requests, all reinforced by robust role-based security protocols. In addition, Mosaic Vivarium facilitates integration through APIs, supports single sign-on, and offers various data import and export tools, significantly enhancing its effectiveness within research settings. This all-encompassing solution not only streamlines laboratory animal management but also fosters a more orderly and productive research workflow, ultimately benefiting the scientific community. As a result, it empowers researchers to focus more on their studies rather than administrative tasks.

What is Mosaic?

Mosaic enables digital interactions across multiple platforms, whether they are operated by our experts or used independently by clients. Once implemented, it provides universal access to its features. With Mosaic, your customers can effortlessly automate their interactions with your brand through sophisticated virtual assistants. Our robust enterprise capabilities are built on extensive industry expertise, serving businesses of all sizes and across various sectors. Regardless of whether communication is inbound or outbound—via voice, text, social media, or email—our cloud-based solution guarantees quick and easy activation, allowing for a rapid start. Mosaic designs personalized and smooth experiences for your clients whenever they contact you, similar to having your most skilled employee involved in every interaction to handle questions and facilitate transactions. We provide lifecycle managed services using a collaborative and pragmatic approach to ensure Mosaic is delivered effectively. Our dedicated Intrado Success Coaches are instrumental in keeping the software updated with the latest features and controls, while also integrating industry best practices to optimize performance and enhance user satisfaction. This comprehensive assistance not only reinforces the quality of customer engagement provided by Mosaic but also ensures that clients receive continuous support and improvements over time. Ultimately, our commitment to excellence is reflected in every interaction facilitated by Mosaic.

Media

Media

Integrations Supported

Integrations Supported

Cisco ACI
Eckoh
HoneyHive
Microsoft 365
UltraDNS

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Virtual Chemistry

Date Founded

1995

Company Location

United States

Company Website

mosaicvivarium.net

Company Facts

Organization Name

Intrado

Company Location

United States

Company Website

www.intrado.com/en/enterprise-collaboration/customer-experience-services

Categories and Features

LIMS

Not specified

Categories and Features

Customer Experience

Not specified

Customer Service

Not specified

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