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Ratings and Reviews 5,194 Ratings
What is Mosaicx?
In contrast to conventional IVRs that rely on predetermined menus and scripted answers, Mosaicx's IVAs harness natural language understanding (NLU) to effectively interpret and address customer inquiries. This innovative approach fosters a more engaging interaction, significantly improving the customer experience. With many years of expertise in enhancing technology for customer interactions, the Mosaicx team is committed to incorporating client feedback and continuously evolving the platform to meet user expectations. Our solution provides conversational AI designed not only for your clientele but also tailored to your business requirements. Additionally, Mosaicx makes it simple to access customer experience analytics through the same interface utilized for managing applications. By utilizing generative AI, it can pull information from a wide range of authorized sources, including websites, internal documents, and spreadsheets, to ensure accurate responses to unexpected questions. This guarantees that the information provided is trustworthy and devoid of unwelcome surprises, promoting confidence and satisfaction in each interaction. Consequently, Mosaicx signifies a transition towards a more personalized and intuitive model for customer service, enhancing the relationship between businesses and their customers. With each interaction, the platform strives to build a stronger connection and understanding between users and the services they seek.
What is Birdeye?
Birdeye stands out as the leading platform for managing reputation, social media, and customer experiences for local brands and businesses with multiple locations. More than 150,000 enterprises utilize Birdeye’s AI-driven solution to enhance their online visibility, boost their reputation, simplify social media management, engage through various digital platforms, and provide an exceptional customer experience that leaves a lasting impression. This powerful platform is designed to meet the unique needs of businesses striving for excellence in customer interactions.
Integrations Supported
AgencyAnalytics
CareCloud
Covetrus Pulse
DealerCenter
Dentrix Ascend
LendFoundry
Limo Anywhere
Mailchimp
Mindbody
Octoboard
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
$250/month
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
iPhone
iPad
Windows
Mac
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Mosaicx
Date Founded
2010
Company Location
United States
Company Website
www.mosaicx.com
Company Facts
Organization Name
Birdeye
Date Founded
2012
Company Location
United States
Company Website
birdeye.com
Categories and Features
AI Assistants
Not specified
AI Receptionists
Not specified
Artificial Intelligence
For Healthcare
For Sales
For eCommerce
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Virtual Personal Assistant (VPA)
Conversational AI
Contextual Guidance
Intent Recognition
Multi-Languages
Pre-configured Bot
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Customer Engagement
Communication Management
Customer Experience
Customer Segmentation
Dashboard
Knowledge Management
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Virtual Assistant
Workflow Management
IVR
Call Logging
Call Recording
Call Routing
Phone Key Input
Survey Management
Text to Speech
Voice Mail
Low-Code Development
Business Process Automation
Data Aggregation and Publishing
Performance Monitoring
Templates
Workflow Management
SMS Marketing
2-Way Messaging
Contact Management
MMS
Message Personalization
Reporting/Analytics
Scheduled Messaging
Shortcodes
Categories and Features
AI Review Management
Not specified
Brand Protection
Case Management
Marketplace Monitoring
Prioritization
Social Media Monitoring
Competitive Intelligence
Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring
Conversational Marketing
Appointment Scheduling
Chatbot
Mobile Messaging
Multi-Channel Communication
Conversational Support
Not specified
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Personalization
Customer Engagement
Analytics
Communication Management
Content Syndication
Feedback Collection
Live Chat
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Live Chat
Canned Responses
Customizable Branding
Proactive Chat
Website Visitor Tracking
Local Listing Management
Not specified
Local Marketing
Feedback Management
Live Chat
Online Listings Management
Review Management
Local SEO
Not specified
Payment Processing
ACH Check Transactions
Debit Card Support
Mobile Payments
Online Payments
POS Transactions
Referral
Campaign Management
Contact Management
Feedback Management
Loyalty Program
Referral Tracking
Rewards Management
Reputation Management
Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
SEO
Competitor Analysis
Dashboard
Keyword Tracking
Rank Tracking
SMS Marketing
Contact Management
MMS
Mass Texting
Message Personalization
Reporting/Analytics
Scheduled Messaging
Social Listening
Not specified
Social Media Monitoring
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Reputation Management
Sentiment Analysis
Trend Tracking
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Question Library
Skip Logic
Supports Audio / Images / Video