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What is Mutalink?

We enable efficient communication between first responders and their collaborators during crisis situations, which significantly boosts safety, security, and the saving of lives. Our platform combines voice and video functionalities, allowing any agency to communicate and share vital information with partners in real-time. This capability fosters quick emergency collaboration, increased situational awareness, and effective coordination strategies. Every moment spared can mean a life saved, as breakdowns in communication and the inability to relay crucial information during critical times have led to preventable deaths. No matter where you or your team are situated, Mutualink’s interoperable communications facilitate effortless collaboration both within your agency and with others, including connections between public organizations and private security forces. It is crucial to recognize that not all interoperable communication solutions receive the Department of Homeland Security (DHS) Support Anti-terrorism by Fostering Effective Technologies (SAFETY) Act certification, highlighting the need for responsible and trustworthy communication systems. Our dedication to dependable interoperable communications not only empowers first responders but also significantly enhances the overall effectiveness of emergency response operations. In essence, our technology stands as a vital tool for improving emergency outcomes and ensuring the safety of communities.

What is FirstResponse911?

FirstResponse911 fills the communication void between various public safety organizations. When agencies operate in proximity or frequently collaborate, it becomes essential to exchange call information promptly to ensure the most efficient and effective response. In such scenarios, quickly relaying the initial call details and subsequent updates is crucial for initiating a response and enhancing it with additional resources as necessary. By ensuring all agencies have access to the same data, misunderstandings are minimized, leading to improved management of incident responses across different jurisdictions. Additionally, FirstResponse911 equips public safety agencies with a system that automatically directs call data to relevant subscribing agencies according to predefined policies. This system mandates acknowledgment of receipt and confirms the agency's commitment to respond. In instances where multiple agencies serve a specific area, FirstResponse911 utilizes user-defined criteria to direct calls to the most suitable agency, ensuring a streamlined and effective response process. Thus, FirstResponse911 not only enhances inter-agency communication but also optimizes the overall response strategy.

Media

Media

Integrations Supported

AT&T Managed Threat Detection and Response
InformaCast
Milestone XProtect
RapidSOS
Raptor Emergency Management
Rave Alert
Vector LiveSafe
Verizon Cloud

Integrations Supported

AT&T Managed Threat Detection and Response
InformaCast
Milestone XProtect
RapidSOS
Raptor Emergency Management
Rave Alert
Vector LiveSafe
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mutalink

Date Founded

2006

Company Location

United States

Company Website

mutualink.net

Company Facts

Organization Name

DataTech911

Date Founded

2013

Company Location

United States

Company Website

www.firstresponse911.com

Categories and Features

Law Enforcement

Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling

Categories and Features

EMS

Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management

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