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What is MyPlace?

MyPlace is a tailored guest engagement solution for the hospitality sector, enabling establishments to collect verified guest data, increase five-star reviews, and optimize marketing strategies by converting everyday interactions—like Wi-Fi access, QR code scanning, and check-ins—into meaningful customer insights and actionable information. The platform is designed to integrate effortlessly with popular Wi-Fi systems from trusted brands such as Ubiquiti UniFi, Cisco Meraki, Cambium, and Zyxel, which means no extra hardware is required. It also features a customizable branded captive portal that allows guests to log in using either their email or social media accounts, while capturing and authenticating email addresses and demographic details in real time for efficient marketing list creation. In addition to this, MyPlace offers Wi-Fi marketing tools that align guest engagement with various CRM and marketing systems, including Mailchimp, HubSpot, Klaviyo, Salesforce, and Zapier, enabling the automatic rollout of marketing campaigns. Furthermore, it includes a reputation management feature that compiles reviews, employs sophisticated AI-driven responses, and channels positive feedback to public review platforms, helping hospitality venues sustain a robust online reputation. This all-encompassing strategy for guest engagement not only improves guest experiences but also significantly boosts operational efficiency, making it an invaluable tool for any hospitality business. Ultimately, MyPlace empowers establishments to fully leverage customer interactions, driving both loyalty and satisfaction.

What is ElevenOS?

ElevenOS software integrates effortlessly with high-end network infrastructures to enhance the guest authentication experience and improve Wi-Fi functionality on a grand scale. For over 15 years, Eleven has positioned itself as a leader in guest Wi-Fi management, earning the trust of prominent brands that connect millions of visitors each month. Prioritizing security, Eleven employs WPA2 encrypted connections utilizing the Wi-Fi certified Passpoint® standard. Its global cloud infrastructure features automatic translations for both language and currency, ensuring a personalized experience for users from different backgrounds. Recognized for its exceptional reliability and 24/7 support, this solution allows guests to access Wi-Fi instantly after a single authentication step, eliminating the need for cumbersome portals. Further enhancing security, Passpoint, also known as HotSpot 2.0, leverages 802.1x for user authentication on WPA2 encrypted networks, ensuring secure connections for guest and IoT devices within a dedicated private network designed for specific environments like hotels, apartments, or dormitories. In addition, Personal Area Networks (PANs) are created automatically upon each connection, which not only enhances the overall guest experience but also promotes seamless connectivity. This cutting-edge solution redefines the standards of secure and efficient internet access for a diverse range of users.

Media

Media

Integrations Supported

Cambium AI
Cisco Meraki
Constant Contact
Facebook
Hive
HubSpot CRM
Klaviyo
Mailchimp
Salesforce
UniFi Identity
Zapier
dotdigital Engagement Cloud

Integrations Supported

Cambium AI
Cisco Meraki
Constant Contact
Facebook
Hive
HubSpot CRM
Klaviyo
Mailchimp
Salesforce
UniFi Identity
Zapier
dotdigital Engagement Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MyPlace

Date Founded

2017

Company Location

Ireland

Company Website

myplace.app/

Company Facts

Organization Name

Eleven

Date Founded

2002

Company Location

United States

Company Website

www.elevensoftware.com

Categories and Features

WiFi Marketing

Automated Emails
Branded Splash Page
Customer Analytics
Data Export
Data Privacy Compliance
Lead Capture
Location Heatmaps
Loyalty Program
Review Platform Integration
SMS Marketing
Social Media Integration
Surveys
Time Limited WiFi
Trigger Campaigns

Categories and Features

WiFi Marketing

Automated Emails
Branded Splash Page
Customer Analytics
Data Export
Data Privacy Compliance
Lead Capture
Location Heatmaps
Loyalty Program
Review Platform Integration
SMS Marketing
Social Media Integration
Surveys
Time Limited WiFi
Trigger Campaigns

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