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What is MyRolodex?

MyRolodex is a specialized customer relationship management tool designed specifically for luxury concierge and lifestyle management teams. It equips each team member with a customized profile that records client preferences, family details, important dates, and previous requests, allowing for a smooth handover when a different staff member takes over. This platform consolidates member inquiries, vendor information, and billing into a unified workflow, featuring tools for routing requests to the suitable concierge personnel and tracking booking commissions. Teams can continue to use their preferred communication channels like phone and email, while ensuring that discussions are connected to the relevant member. Additionally, the billing system is optimized to compile dues, pass-through expenses, and charges into a detailed member statement. MyRolodex is intentionally designed for organizations that prioritize fostering long-lasting, personalized relationships with a select clientele, distinguishing it from conventional sales-driven systems. Consequently, the platform promotes an efficient and customized method for managing luxury services, ultimately boosting member satisfaction and enhancing operational productivity. Furthermore, this unique approach allows teams to deliver exceptional service tailored to individual member needs, reinforcing loyalty and trust within the client base.

What is Estevano?

Estevano is a robust platform aimed at improving the guest experience at independent hotels, resorts, and hotel chains. It combines a guest application and web interface with a multilingual AI concierge that includes voice support and a user-friendly team console accessible through a browser. Guests can inquire about various hotel services, make assistance requests, order room service, and schedule spa or dining experiences. The AI concierge effectively channels these inquiries to the right hotel departments for quick resolution, while the console systematically tracks guest requests, tasks, and reservations. Estevano's multilingual capabilities, covering languages such as English, Spanish, French, German, Italian, and Portuguese, cater to a broad range of guests. Moreover, it integrates smoothly with Oracle OPERA Cloud to leverage property and reservation data, while other property management system integrations are approached as separate projects. Hotels can easily facilitate guest access through a QR code or a direct link, allowing for the seamless incorporation of Estevano into existing property management workflows. This streamlined approach not only enhances operational efficiency but also significantly boosts guest satisfaction. Ultimately, Estevano is dedicated to delivering a highly personalized and efficient experience tailored to each guest's needs.

Media

Media

No images available

Integrations Supported

Integrations Supported

OPERA Cloud PMS
WhatsApp

API Availability

API Availability

Pricing Information

Contact for pricing
Pricing is tailored to each team. Contact MyRolodex for a quote.

Pricing Information

Plans are priced per room per month based on hotel size; VAT is excluded, and contract duration and terms are set per hotel. Voice costs extra on Essentials; Pro and Enterprise include voice minutes, with overage charged separately.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

MyRolodex

Date Founded

2025

Company Location

United States

Company Website

myrolodexcrm.com/

Company Facts

Organization Name

Estevano

Date Founded

2026

Company Location

Spain

Company Website

estevano.com

Categories and Features

CRM

Not specified

Categories and Features

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