Birdeye
4.7 out of 5 starsRatings and Reviews 0 Ratings
Ratings and Reviews 5,194 Ratings
What is Myopolis?
An innovative communication platform crafted to enhance interactions for both you and your clients. Group messaging has become more user-friendly and is now just a touch away. By utilizing a single phone number, you can access a centralized text inbox that keeps your entire team updated on customer communications, including replies and inquiries. This system combines SMS texting, Facebook Messenger, and phone calls into a single, easy-to-use interface, removing the need for personal phone numbers and enabling multiple staff members to engage through our mobile app. You can track your team's response times and other key metrics with our detailed reporting tools. Effortlessly integrate data from various platforms to preserve a holistic view of customer information. Encourage your team members to interact directly or through specific channels while sharing notes to improve collaboration on client relationships. Form specialized groups to send personalized messages to targeted audiences. Boost your productivity by connecting Myopolis with over 3,000 applications to automate your operational workflows. Moreover, synchronize your contacts with Hubspot to get an all-encompassing view of every customer interaction, thus enhancing your service quality. By maximizing the use of these features, you can build stronger relationships and refine your customer service strategies effectively. This holistic approach not only streamlines communication but also ensures that no detail is overlooked in your customer engagements.
What is Birdeye?
Birdeye stands out as the leading platform for managing reputation, social media, and customer experiences for local brands and businesses with multiple locations. More than 150,000 enterprises utilize Birdeye’s AI-driven solution to enhance their online visibility, boost their reputation, simplify social media management, engage through various digital platforms, and provide an exceptional customer experience that leaves a lasting impression. This powerful platform is designed to meet the unique needs of businesses striving for excellence in customer interactions.
Integrations Supported
Facebook
Zapier
1inch Wallet
AdvancedMD
DaySmart Appointments
DealerCenter
DentiMax
Fivestars
Google Business Profile
Keap
API Availability
API Availability
Pricing Information
$28 per month
Free Trial Offered?
Pricing Information
$250/month
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
iPhone
iPad
Windows
Mac
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Myopolis
Company Location
United States
Company Website
www.myopolis.com
Company Facts
Organization Name
Birdeye
Date Founded
2012
Company Location
United States
Company Website
birdeye.com
Categories and Features
Brand Management
Not specified
Business Text Messaging
Not specified
Conversational Marketing
Multi-Channel Communication
Customer Communications Management
Batch Communications
Chat / Messaging
Multi-Channel Communications
Customer Data Platforms (CDP)
Not specified
Customer Experience
Analytics
Customer Satisfaction
Analytics
Call Reporting
Live Chat
Not specified
Reputation Management
Not specified
Review Management
Not specified
SMS Marketing
Contact Management
Reporting/Analytics
Social Media Monitoring
Not specified
Survey
Data Analysis Tools
Categories and Features
AI Review Management
Not specified
Brand Protection
Case Management
Marketplace Monitoring
Prioritization
Social Media Monitoring
Competitive Intelligence
Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring
Conversational Marketing
Appointment Scheduling
Chatbot
Mobile Messaging
Multi-Channel Communication
Conversational Support
Not specified
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Personalization
Customer Engagement
Analytics
Communication Management
Content Syndication
Feedback Collection
Live Chat
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Live Chat
Canned Responses
Customizable Branding
Proactive Chat
Website Visitor Tracking
Local Listing Management
Not specified
Local Marketing
Feedback Management
Live Chat
Online Listings Management
Review Management
Local SEO
Not specified
Payment Processing
ACH Check Transactions
Debit Card Support
Mobile Payments
Online Payments
POS Transactions
Referral
Campaign Management
Contact Management
Feedback Management
Loyalty Program
Referral Tracking
Rewards Management
Reputation Management
Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
SEO
Competitor Analysis
Dashboard
Keyword Tracking
Rank Tracking
SMS Marketing
Contact Management
MMS
Mass Texting
Message Personalization
Reporting/Analytics
Scheduled Messaging
Social Listening
Not specified
Social Media Monitoring
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Reputation Management
Sentiment Analysis
Trend Tracking
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Question Library
Skip Logic
Supports Audio / Images / Video