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What is NEXTDC?
NEXTDC, an Australian enterprise, excels in data center operations by providing exceptional services that guarantee scalable, secure, and reliable infrastructure for various industries. As a leader in the realm of digital infrastructure, NEXTDC addresses the growing demand for cloud and hybrid IT solutions, facilitating businesses in effortlessly connecting with premier cloud services, telecommunications networks, and IT providers. The design of their facilities prioritizes high standards of security and energy efficiency, showcasing a dedication to sustainability. Through their colocation services and broad connectivity options, NEXTDC enables organizations to strengthen their IT infrastructures and advance their digital transformation efforts while ensuring robust data protection and operational resilience. Their forward-thinking strategies not only enhance service offerings but also position them as an essential ally for companies facing the challenges of today’s technological environment. This commitment to innovation and support makes NEXTDC a key player in the evolving digital landscape.
What is ACANOTION Help Desk?
At Help Desk Software Australia, we emphasize the development of software that is structured, efficient, and easy to use, which facilitates effective data management. Our goal is to provide powerful and specialized software solutions customized for businesses and government entities, backed by comprehensive research that pinpoints what genuinely improves daily operations. We take pride in serving prominent public and private organizations, along with esteemed SMEs throughout Australia and around the world. Our dedication to quality motivates us to continuously enhance our software products, ensuring they align with the needs of our varied customers. By prioritizing innovation and user experience, Help Desk Software Australia aims to profoundly influence how organizations handle their responsibilities. Additionally, we believe that our ongoing engagement with clients will drive further improvements and adaptations in our software offerings to stay ahead in a rapidly evolving market.
Integrations Supported
Amazon Web Services (AWS)
Azure ExpressRoute
Microsoft Azure
Microsoft Office 2021
Telstra Colocation
Integrations Supported
Amazon Web Services (AWS)
Azure ExpressRoute
Microsoft Azure
Microsoft Office 2021
Telstra Colocation
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
$995.00
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
NEXTDC
Date Founded
2010
Company Location
Australia
Company Website
www.nextdc.com/
Company Facts
Organization Name
Help Desk Software Australia
Company Location
Australia
Company Website
www.helpdesksoftware.com.au
Categories and Features
Data Center Management
Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management