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What is NG-xTVMS?
IP transmission faces numerous obstacles such as traffic congestion, packet loss, and varying delays, which can significantly distort digital video signals. The consequences of error propagation on video are notably more detrimental than on audio and much worse than on standard data transmissions. To prevent customer loss, it is vital to proactively identify outages and problems before they worsen. Encoding issues in both live and recorded content can arise at the head-end, potentially impacting all viewers simultaneously. By assessing the video quality before encryption, it becomes feasible to detect and rectify issues at an early stage. Equipment malfunctions on the customer’s end often play a major role in service degradation or total failure. Being able to pinpoint these problems before customers become aware is a crucial sign of high service quality. Therefore, it is highly recommended to implement diagnostics for each End Office Equipment (EOC) device. The complexity of IPTV technology lies in its integration of various information layers, protocols, and hardware components. This intricate interaction can result in challenges not only during the initial setup but also throughout ongoing operations, making continuous monitoring and maintenance essential. As a result, ensuring smooth communication among these different elements is critical for providing a dependable viewing experience, ultimately enhancing customer satisfaction in the long run.
What is Mariner xVu?
The platform collects and consolidates information from a range of consumer devices, including set-top boxes, tablets, televisions, smartphones, wireless access points, and home gateways, to provide a thorough insight into the quality of service that customers experience. Through the xVu toolkit, intuitive dashboards and APIs are made available, allowing customer service representatives, engineers, field technicians, and customers to quickly diagnose problems and find solutions. Mariner is dedicated to improving the effectiveness, security, and ease of everyday work. Founded with the intention of building enterprise capabilities that nurture innovation and growth, Mariner combines strategy, personnel, and technology to facilitate meaningful and enduring changes. Our unwavering curiosity compels us to keep our customers' best interests at the forefront, ensuring we consistently focus on delivering value and assistance. Furthermore, we recognize that cultivating robust partnerships with our clients is crucial for achieving shared success and advancing our collaborative objectives.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Net Research
Company Location
United States
Company Website
www.netrsr.com/wp-content/uploads/2021/08/NG-xTVMS.pdf
Company Facts
Organization Name
Mariner
Company Location
Canada
Company Website
www.marinerxvu.com