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What is NMI Gateway?

NMI Gateway is a purpose-built, partner-first payments platform that delivers white-label, omnichannel infrastructure across every merchant environment. Designed for ISOs, banks, fintechs, software companies and SaaS platforms, it empowers partners to offer secure, scalable, and customizable payment acceptance to their merchants. NMI does not sell directly to merchants; instead, it powers 4,000+ partners serving more than 1 million businesses worldwide. Unlike gateways that are tied to a single processor or acquirer, NMI gives partners complete control over branding, pricing, and merchant relationships. With over 150 processor connections, 125+ shopping cart integrations, and compatibility with 235,000+ payment devices, NMI Gateway provides unmatched flexibility across retail, e-commerce, in-app, mobile, and unattended payment environments. Its flexible APIs, SDKs, and webhooks allow developers to embed and scale payments quickly, manage multi-MID configurations, and create dynamic routing strategies that optimize performance and reduce vendor lock-in. Value-added modules extend its capabilities even further. Shopify integration supports embedded commerce experiences, while Bill Connect syncs payments with leading accounting platforms such as QuickBooks and Xero. Additional tools like network tokenization, recurring billing, and advanced fraud prevention strengthen security, reduce churn, and enhance transaction success rates. Centralized reporting and analytics give partners real-time insights into performance and transaction trends across channels. Processing over 5.8 billion transactions annually and powering more than $440 billion in payment volume, NMI Gateway transforms payments from a back-office function into a revenue-generating growth engine. With its modular design, global scalability, and partner-first approach, NMI enables businesses to innovate faster, retain customers longer, and deliver frictionless

What is Merchant Relationship Management by NMI?

NMI Merchant Relationship Management (formerly IRIS CRM) transforms how banks, ISOs, and payment providers manage merchants—streamlining complex processes from lead acquisition through underwriting, onboarding, and ongoing compliance. Designed specifically for the payments industry, Merchant Relationship Management centralizes risk management, compliance automation, and portfolio oversight within a single, scalable platform. The modular suite includes: Merchant Central – A portfolio management hub for automated onboarding, residual tracking, and performance reporting. ScanX – Advanced underwriting automation that gathers and validates KYC, KYB, and AML data in seconds. MonitorX – Real-time compliance monitoring to flag and manage merchant risk proactively. Each component integrates seamlessly with existing CRMs or operates as a standalone solution, reducing manual work and improving speed to activation. Key Advantages Built for payments, not retrofitted from generic CRMs White-label branding to maintain institutional control and trust Automated residuals and compliance tools that reduce errors and friction Scalable automation for high-volume portfolios and agent networks Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth. Unlike legacy systems, MRM unifies fragmented processes into one modern experience that improves efficiency, accuracy, and transparency. Teams can focus less on administration and more on growth, while merchants benefit from faster onboarding and better support. With NMI MRM, financial institutions can transform merchant management into a competitive advantage—reducing risk, boosting retention, and empowering growth at scale.

Media

Media

Integrations Supported

Aleph
Chargeback Gurus
Chase Merchant Services
Collect!
Corefy
DrivingSchoolSoftware.com
Eye4Fraud
HostBill
Lariat Collections Platform
OneDine
PaidYET
Soar Payments
TSYS
Titan
Trustwave
bLoyal

Integrations Supported

Adobe Acrobat Sign
LiveChat
Microsoft Outlook
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$1,499 per month

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

NMI

Date Founded

2001

Company Location

United States

Company Website

www.nmi.com

Company Facts

Organization Name

NMI

Company Location

United States

Company Website

www.nmi.com/products/merchant-relationship-management/

Categories and Features

Payment Gateways

ACH / eCheck support
Buyer Authentication
Credit / Debit Support
Customer Information Storage
Fraud Prevention
Invoicing
Multi-Currency
PCI Compliance
Point-of-Sale (POS)
Recurring Billing / Subscriptions
Reporting / Analytics

Payment Processing

ACH Check Transactions
Debit Card Support
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Merchant Management

Not specified

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